Sanford, Florida, United States
As the SAP Self-Service Lead, I have leveraged innovative AI technology to drive transformative initiatives that integrate knowledge management with the ever-evolving demands of a multinational corporation. By using my understanding of program management, I have devised and executed strategies that optimize our knowledge systems and processes. With a strong background in Knowledge Management Systems and a KCS v6 Practices certification, I am committed to adopting a culture of continuous improvement within SAP's knowledge program. My expertise has empowered my team to consistently deliver exceptional results, ensuring that our knowledge solutions remain resilient and future facing.
Provide software support for users and administrators of SAP SuccessFactors Learning Management System. Knowledge Domain Expert for Learning Management System (LMS). Knowledge Management Coach, mentoring individuals on KM strategies.
Provide technical support for users of SAP Business Intelligence such as Web Intelligence, Desktop Intelligence, Lumira, Analysis Edition for OLAP, Query as a Web Service and others. Root cause analysis of defects in SAP Business Intelligence software Technical documentation for SAP Business Intelligence such as White Papers, WIKIs, Knowledge Base Articles, SAP Notes, Training Presentations Technical Training on Web Intelligence, internal and external including ASUG presentations
January 2005 started on the Web Intelligence 6.5 support team. In February 2006, traveled to Pune, India to train our offshore partner office in Web Intelligence 6.5. July 2006, promoted to Top Tier Team E support Web Intelligence, Desktop Intelligence and Universe Design October 2006, promoted to Resource Engineer for Architecture providing 3rd level technical support for BusinessObjects Enterprise 6.x, XI and XIR2 July 2008, integrated into SAP BusinessObjects Technical Customer Assurance as Senior Primary Support Escalation Engineer for Business Intelligence focusing on Web Intelligence, Semantic Layer and Desktop Intelligence products within the BusinessObjects Enterprise suite.