San Salvador, El Salvador
I’m a self-starter who was born with an entrepreneur spirit, all my life experiences have supplied me with the toolkit needed to own my own business. Reach oc was created to address the need for an affordable customer-centric business solution in the marketplace today. We focus on increasing your company's revenue, reliability and our cornerstone, the customer. We are currently fluent in both Spanish and English. Please contact me for more information at [email protected]
Dynamic Operations Support Manager dedicated to streamlining daily workflows and agent performance. I specialize in managing transport logistics and complex administrative tasks to ensure seamless customer service delivery. Passionate about operational efficiency and real-time problem-solving.
Customer service, Fleet management, Offshore recruitment, Distribution management, Customer first contact and support, Billing, Off shore team management
Managed high-impact accounts for Ceva logistics, Crane Worldwide, ABF,DHE,Forward Air, Norfolk Southern, JAS, and many others, ensuring weekly operational readiness. Directed the full lifecycle of driver management from sourcing and training to coordination for 3PL leaders like CEVA and ABF, Etc. Provided remote operational support to a multi-state network of hubs, including SFO,LAX,MEM,NJ,IAH,SAT,ABQ,DFW, and EWR. Balanced the books by managing driver payments and negotiating competitive load rates directly with customers and carriers with a minimum of 20% of revenue.