Knoxville Metropolitan Area
As a Professional Leader, I demonstrate what operational excellence truly means at scale. My 12 years of experience has performed ability to simplify complexity, connect strategy to execution, and keep teams aligned challenging them on cirtical thinking, reinforced the importance of building strong people team, accountable teams, and anchored everything back to the broader mission of being a people leader. With Curiosity and Vision, I push to inspire ownership , scale, and innovation. I am passionate about engaging with teams while levering my operational experience to build their core knowledge with data. Investing in those who report to me allows my team to consistently develop, implement, and optimize new process in an ever changing environment where obsessing over the customer demands flexibility and innovation . Diving deep into data embracing change in order to deliver results that customers want an expect are additional factors that allow me to truly enjoy my profession I am an Operations leader with a proven record of transforming inbound, inventory, and transportation performance across high‑volume fulfillment environments. I specialize in warehouse operations, throughput optimization, safety compliance, and cost‑reduction mechanisms that scale across networks. I’ve led 200–400 associates, developed 45+ managers, and delivered multi‑million‑dollar savings through forecasting models, packaging redesigns, labor‑efficiency improvements, and dock‑center flow optimization. My leadership style blends data‑driven decision‑making, mechanism design, and people development, enabling teams to execute with speed, reliability, and ownership.
Negotiated packaging changes with RELO site reducing corrugate usage by $1.75M per year, increasing unit per tote for annual savings of $780K, and improving trailer utilization by 29.6% Scaled 1DC- IXD DEA executing TP90 stow cycle time from 14.7 to 6.5 hours SLA, generating $335K in annual labor savings. Owned weekly labor planning aligned to the department throughput, publishing plans based on overspend risk. Optimized staffing by cross training and removing 45% excess HC across day/night shifts, delivering $158K monthly and $1.9M+ in annualized cost avoidance. Reduced inbound indirect overhead from $20,028 to $14,025 annual, expanding processing capacity to 32.2M units (a 6% YoY increase). Overhauled hazmat waste‑stream procedures, delivering a 94.98% EPA audit score and a 32.6% YoY compliance increase gain. Leveraged high‑accountability WBR mechanism delivering a site volume record 343K and a 12% YoY lift in Inbound TPH. Eliminated 32,550 leaking labor hours across Outbound & Inbound nonstandard overhead cost, delivering 42% off‑peak and 17% peak cost improvements through strengthened labor‑planning. "Bar Raiser" facilitating high standards and quality hiring across global orgs. Conducted 552 total interviews for Human Resources, Operations, SDE Corporate , and Global Security Operations Developed and mentored 41 area managers in the inbound department's network wide while supervising 200–400 hourly associates. Achieved a 27% YoY gain in exception‑handling labor, cutting overhead labor cost by $17,550 through staffing‑ratio compliance and reporting monthly analysis and scaled best practices across 5+ AR sites. Facilitated site level termination appeal meetings and panels to ensure fair, consistent, and policy aligned decisions. Enacted as IC for drills, outages, and critical investigations, coordinated network‑level response with Global Security Operations.
Reduced associate driven defects 22% YoY via ambassador and reference‑badge mechanisms and reducing container‑drop defects 30% YoY, strengthening upstream quality. Diagnosed 120+ hours of weekly MHE downtime across faults, jam duration, divert success, and DPMO, securing real‑time repair collaboration with Intellegrated to restore system health. Led the EHS associate safety committee program with 3-FC operations. Totaling 150+ Safety initiatives tasks completed by ASC programs Improved inbound DEA accuracy by 13% YoY driving 1.1M+ SLA‑compliant units, reducing LTS DPMO 65%, and raised freight SLA unload compliance to 95% annually. Facilitated safety review board reviewing incidents trends, recognition, high risk action misses, and feedback on incident injury reports. Designed an MHE performance playbook delivering launch phase throughput by 6,687 units/hr and lifted the site 18% above healthy target. Led a nine week order testing recovery program, executing 18 mechanical and controls changes to stabilize post‑launch sortation reliability Designed transportation forecasting mechanism eliminating ship dock gridlock and drove a 75% reduction in load cancellation fees.
Reduced Apple product gross adjustments 20% annually, Implementing stow quality control avoiding misplacement risk delivering an estimated $405K in cost avoidance per trailer load. Executed site quality control mechanisms that improved unexpected item overage by 13% YoY(772k units auto processed), cut lost inventory 50%, and net damage concessions 51% through standardized expectation handling, FIFO training, power tool permission controls. Strengthened site culture by engagement mechanisms (focus groups, pulse checks, skip‑levels) and led People Pillar initiatives that elevated connections while facilitating 80+ new‑hire orientation. Designed and presented a leadership training to strengthen team engagement, resulting in a 15% improvement in connection scores. Built data‑visualization mechanisms that translated analytics into actionable recommendations, shaping decisions across leadership tiers. Executed new overhead scanner technology leading to a 15% YoY improvement in total AFE throughput performance rate.