Romania
- Attending to all customers queries relating to online orders or the ordering process via email, phone and chat. - Providing account support to customers. - Reporting and acting on observed areas for improvement. - Providing prompt, efficient, detailed, customer-oriented service to all Amazon customers. - Actively seeking solutions to customer needs and identify trends to appropriate personnel, including possible solutions or suggestions. - Counselling and offering support for the new colleagues .
- Working with HR department, Financial department, HSE, SSM. - Managing documents and producing reports for my direct superior (daily reports, expense return documents, control notes, requisition orders, handover documents etc.) - Managing HR documents. - Maintaining a good collaboration between departments by sending official informative emails and documents. - Field activities like delivering documents to clients, institutions etc. - Holding presentations to new employees. - Planning and taking part at meetings and interviews.