Cemile Kesici

Moka United

Kocaeli, Türkiye

About

At United Payment, as a Customer Service Specialist for over two years, I contribute to enhancing client experiences through effective conflict resolution and seamless communication strategies. My TESOL certification and multilingual proficiency in English, Russian, and Turkish enable me to address diverse customer needs while fostering trust and satisfaction. Previous roles at Teleperformance and Conectys strengthened my expertise in technical troubleshooting and moderation. I remain dedicated to delivering collaborative problem-solving solutions while aligning with organizational values to drive operational excellence.

Experience

  • Customer Service Specialist at Moka United
    Jun 2023 - Present · 3 yrs 2 mos

  • Technical Specialist at Teleperformance
    Oct 2022 - May 2023 · 8 mos

  • Moderator at Conectys
    Mar 2022 - Oct 2022 · 8 mos

  • Преподаватель английского языка как иностранного at Anakucağı çocuk kulübü
    Aug 2021 - Jul 2022 · 1 yr

  • Специалист по развитию проекта at Booking remotely
    Apr 2020 - Jul 2021 · 1 yr 4 mos