Austin, Texas, United States
Dedicated to expanding business capabilities, fostering innovation, driving operational efficiencies and adding value to clients, the organization and investors. Known for optimizing productivity, revenue, service levels, and employee performance through comprehensive organizational development strategies. Inspiring communicator and change agent motivating employees to go beyond set job descriptions. Energized, enthusiastic, and tenacious with exceptional mentoring skills and global business experience. PHILOSOPHY I enjoy every opportunity to define and drive strategy to meet our company objectives as one organization. I approach a business objective from multiple perspectives, understanding all aspects and dependencies, working across teams to define a strategy. This all-encompassing approach unifies stakeholders around a common goal and path forward, driving close collaboration and accountability. Once accomplished, I work side-by-side with the teams to assure successful adoption and ownership of the new business processes; allowing the team to be self-sustaining and driving a culture of continuous improvement.
As Chief of Staff, Céline: ● Oversees strategic planning and governance. ● Carries out strategy execution and cross functional company objectives. ● Drives the up front evaluation and post close integration of acquisitions. Core Competencies: M&A Strategy Definition Strategy Execution Governance Board Reporting & Management
Optimization of the financial processes and organization through establishment of new policies, controls and reduction of Accounts Receivable and Accounts Payable foot print for individual brands. ● Designed and implemented Procure-to-Pay processes improving processing efficiency for all spend. ● Architected strategy to standardize and optimize performance of end-to-end Bookings to Cash systems and processes. ● Drove optimization of AR collection processes, reducing AR aging by 60%+ within 6 months. Core competencies: Strategic planning Process optimization Procure-to-Pay Bookings-to-Cash
Responsible for Business Integration and Transformation across Community Brands corporation: ● Definition of strategy, drive operationalization of cross-departmental initiatives ensuring growth objectives are met. ● Governance and standardization of M&A practices for acquisitions from sourcing through full integration. ● Governance of the portfolio and prioritization process ensuring resources are allocated to drive the most business value. Core competencies: Strategic planning M&A Cross-functional team leadership OKR, KPI's & Metrics
Business Integration and Transformation across Community Brands corporation. ● Established the Transformation Office, Operating Model and M&A playbook. ● Drove the successful consolidation of 7 original acquisitions into one Community Brands organisation and subsequent 21 acquisitions into target operating model in close collaboration with executive leadership. ● Prioritised and accelerated execution of strategic initiatives in areas of Payments, Sales, and Marketing transformation supporting 8% organic growth YoY. ● Architected roll-out of core business application architecture and ongoing maintenance processes. First phase covering the roll-out of 7 business applications for 7 brands completed within 7 months, on time and within budget. Core competencies: Strategic planning M&A Operating Model and Metrics Business transformation
Leading clients through requirements gathering, technical assessments, package evaluation, technical design, development, knowledge transfer, launch, and support of Convio products. • Led company-wide meetings with Product management, IT, Engineering and Support management teams to improve product and services provided to Blackbaud Clients. • Provide process leadership directions and support to Teams through mentoring and assistance with the on-time on-budget delivery of projects. • Developed Project Management Knowledge Base, which included the merger of Blackbaud and Convio practices, and provided training. • Successfully directed the implementation of 6 large-scale projects on-time on-budget simultaneously. • Managed the expectations of up to 40 stakeholders per project, both internal and external, through transparent and proactive status reports, and other communications.
Directed and implemented cross-departmental projects from inception through go-live: • Led bimonthly software customizations and maintenance to support Truvo’s new online products and advertisement. • Developed and implemented a CRM system (600+ users) within 1 year on time and on budget. The software supports all Sales, Customer Care, Operational and Financial workflows in South Africa. • Directed and delivered multiple key projects (average of 5) with different demands simultaneously. • Aligned with marketing division, business owners and the technical team on new internal client initiatives, translating project and business objectives into technical requirements. • Tested all application developments and customizations and trained local end users before final roll-out to the end user. • Supported and mentored a software development team with an average of 10 developers and technical architects. • Partnered with external resources and vendors in the Netherlands, Belgium, Denmark, Israel and the United States.
Identified, described and improved the primary – and supporting processes: • Coordinated the implementation and customizations of a complex automated pagination system across all units. • In sourced 80% of the pagination system software maintenance, by ongoing training of local experts and setting up a support structure. • Contributed in roll out of customer commitment initiative for external customers. The created measurement tools to track and optimize lead times enabled the company to communicate expected delivery dates to the customer. • Analyzed and implemented optimized business processes leading to a decrease of operational costs.