Istanbul, Istanbul, Türkiye
After graduating from University of Istanbul I have started my professional career as a long term-intern at Garanti Securities. Through the end of my first year I have received acceptance from Yapi ve Kredi Bankasi as an assistant internal auditor. Having worked for 3 years as an assistant auditor and 2 years as auditor I have audited several branches around Turkey and HQ departments and also led a couple of investigations during my senior year. I was transferred to IBM Global Business Services in May 2008 as a senior consultant working in Strategy and Transformation line. In my last assignment I worked as a teamleader in a project with a scope of “Deployment of Operational Processes” at one of the leading banks in Turkey. As of April 1, 2013 I have taken a step forward and started working as a "Client Executive" in banking sector responsible from key accounts.
I am working as a Client Executive responsible from key banking sector accounts.
I have worked at various projects in Strategy & Transformation line specifically in banking sector. Some key projects were; * Customer Oriented Transformation Program: Centralization and improvement of the operational transactions of the bank. * Teller Transactions and CRM Project: To improve banks sales and marketing capabilities, create competitive advantage among the competitors and create sales efficiency supported by cross-sell capabilities and activity management. * Operational Transformation Project : Standardization of the operations within the scope of the bank, applying best practices in the sector in order to increase the operational efficiency and excellence, re-structuring and re-designing of the operational processes by considering the bank's strategies and re-designing principals. * Operational Transformation Deployment Project : To give deployment support to the client in implementing business process designs and in building the operations center. The main objectives of this project are; to reduce the operational workload of the branches, to provide implementation of target model designs and the establishment of target operation center. My primary role was; -To analyze current processes and specify the pain points. -To set the ideal model of all banking business processes, -To determine both HQ and central operation departments' organizational structure -To determine and prepare KPIs and SLAs -To analyze operational process efficiencies, -To provide efficiency in business processes applying the principals of Lean Sigma -To develop test cases, -To train test team of the bank by preparing training documents
- Performing risk based audits for all operations of branches with respect to legal and internal regulations. - Performing risk based audit for central operations; including high volume, trade, commercial credits retail credits and credit cards. - Evaluating the branches credit grantings in terms of financial analysis, customer investigation, colleteral an risk management - Evaluating branches performance from financial, operational customer staff and internal growth perspectives - Participated in Central Audit and Early Warning System Projects of the Audit Department - Performing audits for headquarter departments - Perform investigations about such events which damage or might damage reputation or assets of the Bank or subsidiaries.