Lausanne, Vaud, Switzerland
I am open-minded, flexible and reliable, with a positive and tenacious attitude. My own KPI: always trying to exceed customer expectations!
Responsible for customer service operations, including managing reservations and telephone interactions with customers.
As a Geneva Tourist Angel, I was part of a dynamic team dedicated to enhancing the visitor experience in Geneva during the summer season. My main responsibilities included: - Providing friendly and personalized assistance to tourists across the city’s most popular areas. - Offering guidance and practical information to help visitors navigate Geneva smoothly. - Sharing cultural insights, local tips, and documentation tailored to tourists’ interests and needs. - Contributing to a warm, welcoming atmosphere at key tourist sites to promote a positive image of the city. This role strengthened my communication skills, intercultural awareness, and customer service abilities, while allowing me to represent Geneva as a top travel destination.
- 2023 : Internship at a trust company offering accounting, tax, financial, and legal services, with responsibility for client reception. Then tasked with managing and digitally filing individual and corporate records according to the company's new organisational structure.
Full management of the service, from welcoming guests to processing payment.