Celeste Hernandez MSRC

Regional Compliance Specialist Lead, ORR Upbring

Edinburg, Texas, United States

About

Experience

  • Upbring (Full-time · 9 yrs 5 mos)
    • Regional Compliance Specialist Lead
      Jun 2024 - Present · 2 yrs 1 mo

    • Compliance Specialist
      Feb 2023 - Jun 2024 · 1 yr 5 mos

      • Ensuring the program compliancy on all regulatory and licensing requirements in accordance with agency, state, accreditation, and federal regulations. • Develop, implement, and enforce policies and procedures to keep program services, processes, and physical sites operating in a legal and ethical manner. • Conduct internal audit or investigations and recommend areas for improvement. Monitoring and documenting compliance activities. • Collaboratively work with leadership team for effectiveness of program operations and established goals. • Identified, investigated, and reported compliance issues, irregularities, and violations immediately to leadership and management • Regularly observed and evaluated buildings, grounds, equipment, staff, children, vehicles, and other program resources and addressed issues and problems as needed. • Designed, developed, implemented, and evaluated interventions to improve performance for key indicators of program outcomes and business operations, goals, and objectives • Reviewed critical incident reports and carried out root analysis to determine the cause • Performed regulatory compliance safety walk-throughs of the program to ensure continuous compliance

    • Lead Program Trainer
      Aug 2022 - Feb 2023 · 7 mos

      • Developed, coordinated and facilitated program trainings in accordance with Agency, state licensing standards, CARF accreditation policies and other federal, state, and local regulatory requirements. •Educated, trained, and advised staff on policies/procedures. •Developed monthly program curriculum to remain compliant with annual ORR and state licensing training standards and requirements for all staff. •Provided updated training needs, reinforced previous training, or training debriefings to program staff. •Monitored working environment to ensure environment is free of hazards; work with program staff to minimize risks. •Maintained record of completed training through Aspire Learning Academy; complete certificates for completed training to retain in employee file and meet licensing requirements; provide timely documentation of training issues. •Collaborated with other ORR shelters, and Organizational Development department provide new and updated training for shelter programs, community services and other stakeholders.

  • Mental Health Clinician at Hope for Healing LLC
    Jun 2021 - Jun 2022 · 1 yr 1 mo

    - Conducted evaluations, psychological assessments and crisis intervention assessments - Completed assessments at point of intake, throughout the treatment process, and at discharge to ensure client's treatment plans are meeting established goals and objectives. - Conducted individual, group and family counseling on a weekly basis. - Methods of counseling include Psychotherapy, Psychoeducation, Solution Focused Brief Therapy, Positive Psychology, Cognitive Behavioral Therapy, Reality Therapy, Client Centered Therapy and Play Therapy.

  • Clinician at Southwest Key Program
    Feb 2016 - Nov 2016 · 10 mos

    - Duties include conducting appropriate mental health intakes, mental health admission screenings, disability screenings and making sure accommodations for youth are met. -Target population are unaccompanied minors between the ages of 10-17. -Recommended straight or post release services upon youth's departure and help youth obtain with outside resources. -Conducted individual, group and family counseling on a weekly basis. -Methods of counseling include Psychotherapy, Psychoeducation, Solution Focused Brief Therapy, Positive Psychology, Cognitive Behavioral Therapy, Reality Therapy, Client Centered Therapy and Play Therapy.

  • Intern- Clinical Therapist at South Texas Behavioral Health Center
    Jan 2015 - May 2015 · 5 mos

  • Practicum at Abundant Grace Counseling Center
    Aug 2014 - Dec 2014 · 5 mos