Brussels Metropolitan Area
My ambition is to build exceptional omnichannel experiences resting on science (neuroscience, cognitive, human & social science), data (qualitative & quantitative), design (intention & creativity) and technology (AI, XR, ...). 👇 Some references 👇 ------------------------ AG Insurance, Air Belgium, Batibouw, Belfius, CIM, Commercial Bank of Qatar, Delhaize, Dexia, EGGO, Electrabel/Engie, Elantis, Elium, Emakina (for their clients), ENTRA, Euro Center, Fortuneo, Forum Nucleaire, Golden Palace, Gocar.be, GSK, Hyundai, IBA, ING, IDELUX, KitEncre, Institut de Duve, Kluwer, Lampiris, Liege Airport, Martin’s Hotels, Mastercard, Melexis, Microsoft, Mobistar, Opera Royal de Wallonie, Orange, Partenamut, Proximus, Qatar National Library, STIB, SWIFT, Selligent, Sibos, Solidaris, Solvay Brussels School, Toyota, Trace, Tractebel, Treetop Asset Management, UCB, UCL, UITP, Upignac, Velux, Verandair, VISITWallonia, VOO, WEP, ...
Exceptional experiences happen at the intersection of science, data, design and technology. We are U (because you are the one who matters). We conceive engaging omnichannel experiences with you so that your customers will adore your brand, products, and services.
✭ Experience mapping ✭ Methods for evaluating the user experience ✭ Customer experience, conversion & persuasion: persuasive design for growth hacking
Accompaniment of SMEs in their digital projects. Website audits, definition of needs, help in writing specifications, conferences and awareness raising.
✪ Creating and communicating a strong customer experience vision ; ✪ Defining and designing the appropriate leadership roles ; ✪ Empowering leaders throughout the organization to work towards customer experience outcomes ; ✪ Aligning the entire organization around one customer experience strategy ; ✪ Understanding the entire customer journey ; ✪ Developing the right customer experience measurement program ; ✪ Gathering customer feedback in a centralized and meaningful way for both the brand and the customer ; ✪ Turning feedback into actions that improve the customer journey ; ✪ Involving customers beyond surveys ; ✪ Proactively designing experiences around innovation ;