Amsterdam, North Holland, Netherlands
Experienced Project & Program Manager who delivers measurable business outcomes through IT initiatives. Skilled at managing multimillion-euro projects, introducing automation to cut costs, and leading diverse teams in complex environments. Track record of reducing downtime, accelerating delivery cycles, and improving service quality across international operations.
Delivery manager ● Overall project and operation management of the Technology labs o design and implementation of department processes and strategy o deployment of testing platforms o automation of testing environments o interim management of datacentre o business analyst for the technology labs ● examples of deliveries: o implementation of the new ticketing system for 2000 users o implementation of the new automated platform for environment deployment o strategic plan for Agile transformation of the technology labs
• I successfully led the delivery of an 18-month, £1 million revenue project for the Irish Aviation Authority (IAA), involving the implementation of a new air traffic control access (control room) system across four different locations. Key achievements and responsibilities include: Implemented a comprehensive video distribution platform, specifically the Eyevis video wall server. This involved managing the technical configuration of the network, audio/video transmitters, and the video wall to ensure seamless functionality. Fostered strong relationships with IAA clients, stakeholders, and the project team, effectively coordinating efforts between all parties. Additionally, maintained a productive partnership with the service provider EIR (Irish Telecom) to ensure smooth project execution. Oversaw projects from conception to implementation, producing essential documentation such as scope, roles and responsibilities, budget, project plan, and functional requirements. Managed a team of three project resources, ensuring efficient resource allocation and delivery. Provided valuable technical expertise, working closely with the Managing Director to make informed decisions and acting as the primary point of contact for technical communication with Wey headquarters in Switzerland. Supported the Sales team in pitching projects to potential clients, including prestigious organizations such as the Metropolitan Police (MET Police) and the MET Office. Collaborated on proposals and presentations, leveraging technical knowledge to effectively communicate project capabilities and benefits.
• Provided 2nd and 3rd level support of IBM’s Rational modelling tools for large companies (in excess of 300 users) such as Michelin and DCNS. • Troubleshooted technical issues (formally trained by Kepner-Tregoe), working with SLAs of 1 hour for a level 2 response and a 4 hour workaround delivery. • Managed client expectations regarding severities and priorities of the issues and coordinated the implementation of technical solutions with development teams. • Provided solutions to complex technical issues using UML and Java. • Actively sought opportunities for cross-selling and assisted sales team with tenders and projects.
Seconded by Thales to Vialis to continue working on the Dutch transport single fare system roll-out. • Coordinated with French partners Thales on project roll-out progress and client issues. • In charge of roll-out projects across all types of transport and all sub-systems (Point of sales, coin acceptors, bank note acceptors, validation equipment and tickets delivery systems). • Coordinated initial maintenance teams and implemented maintenance processes including technical management of important issues potentially impacting SLA adherence. • Trained up the company in charge of the system maintenance and helped them to increase their system knowledge and improve their operational processes. • Utilised embedded software Windows CE, Windows Server and Active Directory.