Madrid, Community of Madrid, Spain
🌍As an International HR Professional with 9+ years of experience in the fast-paced environments of Tech, Hospitality & Travel, F&B, CS companies and startups, I have a proven track record of designing and implementing HR strategies and driving international projects for organizational transformations. I collaborate closely with company leaders to align both people and business imperatives, while supporting inclusive and diverse workplaces. My forte lies in adapting HR trends in Talent Management, such as onboarding, offboarding, learning and development, compliance, and internal communication. I have successfully pioneered the creation of an HR departments and Talent strategies, leading members of international teams and designing HR policies that emphasized global HR trends and sustainability. I have also developed a strong cross-cultural communication and innovation skills, traveling frequently and landing to international and multicultural projects. My passion is to lead people to success and contribute to a larger scale with my knowledge and expertise. ✅Key Focus: Strategic HR Design | Change Management |Talent Management | Innovation | Cross- cultural Communication | Global Perspective | International Project Leadership | Leading and Motivating Teams | Ethical Decision-making
HR Leadership ●Pioneered HR department creation, leading a 12-member international team composed of Talent Management, Talent Acquisition, Learning and Development, and Labor Relations. ●Designed an approved HR dashboard, emphasizing Global HR Trends and Sustainability, for coordinated HR activities. ●Designed strategic HR processes, adhering to ISO 27001 standards, ensuring adaptability for integrating cutting-edge IT and HRMS. ●Often Travelled to Italy Offices, facilitating cross-country initiative coordination. TM ●Designed and implemented projects, including Onboarding/Offboarding Plan, Handbook, Benefits Plan, travel and expense policies, Compliance policies, Equality plan, Internal Communication plan, and intranet content redesign. TA ●Conducted needs assessments,market reports, devising a recruitment plan+cost analysis for Spain, Italy and Panama. ●Oversaw the recruitment of 150+ international candidates within a year, managing the entire hiring process, including an average of 75+ vacancies. ●Developed job descriptions, interview processes, selection criteria, Competency plan, and Disability inclusion plan in partnership with the GoodJob foundation. L&D ●Created a corporate training plan. ●Managed training bonus budgets with FUNDAE for compliance. ●Implemented language training (English and Italian) for strategic profiles. ●Launched an Executive Coaching plan in partnership with Coachub. ●Developed career plans for Cyber and functional profiles. LR ●Negotiated and implemented improvements in employee conditions, enhancing work terms and conditions by transitioning 75% workforce to a hybrid contract model, aligned with the Collective Bargaining Agreement. ●Managed Offboarding processes. ●Oversaw Occupational Risk Prevention (ORP) and designed/implemented the digital disconnection plan. ●Led Compliance plan design, implementation, and management, collaborating with the DPO and Legal Department to ensure regulatory compliance.
●Reviewed and assessed user-generated content for Tik Tok project to ensure it complies with legal policies and guidelines (EMEA, APAC, LATAM, NA, AMER). ●Enforced platform-specific legal policies, terms of service, and content standards, compliance. ●Stayed informed about evolving legal regulations and adapt moderation practices accordingly. ●Identified and flagged potentially harmful or illegal content, taking appropriate action to mitigate risks. ●Maintained detailed records of content evaluations and actions taken. ●Collaborated with legal teams to report policy violations and provide insights for policy improvement. ●Generated reports on content moderation activities, policy violations, and trends.
●Led talent development initiatives across regional markets (EMEA, APAC), resulting in promotions and measurable growth through strategic coaching and mentoring for 120+ professionals across 8+ batches. ●Identified and recruited mentors, cultivating a program for knowledge transfer and talent development, creating a pipeline for promotions. ●Collaborated closely with the Transformation team to align talent development efforts with broader organizational goals. ●Developed and executed learning projects to elevate KPIs, driving tangible business results and preparing talent for leadership roles. ●Conducted impactful coaching sessions and workshops, fostering continuous learning and career growth. ●Led team meetings and team-building activities, encouraging knowledge-sharing, resulting in improved cohesion and productivity ●Provided career planning guidance, empowering team members to achieve milestones and ascend in their careers and upward mobility
● Coordinating and providing assistance ,time efficient , partner-cantered ● Handling case assignments, draft service plans for both Host and Guest (EMEA and APAC area) ● Review case progress and determinate case closure to ensure User satisfaction. ● Guiding Hosts to maximize their property performance ● Helping clients achieve wellness and autonomy ● Quality and cost-effective interventions and outcomes according to Airbnb guidelines. ● Mediation between Host and Guest
●Developing ad hoc solutions concerning partner support in the on-boarding of new properties (EMEA area) ●Managing amendments on availability, rates, content etc. for hotels and other properties according to the market ●Build efficient communication with properties in order to guarantee up-to-date information. ●Cold calling , sales & negotiation focusing on persuading partners to increase inversion in the platform. ●Verify properties through given procedures ●Train partners to use Booking.com Extranet