Greater Toronto Area, Canada
I'm Cecilia- A recent university Graduate who is an aspiring Human Resources professional with demonstrated strengths in communication, problem-solving, and interpersonal support. Combining years of customer service experience with a deep interest in employee relations and organizational development. Dedicated to growing within the HR field and delivering meaningful, people-centred results.
Supporting HR operations and processes across recruitment, employee relations, onboarding, and administration. Assisted with talent acquisition by posting job openings, screening resumes, scheduling interviews, and coordinating new hire onboarding. Maintained accurate employee records, processed HR documentation, and supported benefits administration. Collaborated with managers and team members to address employee inquiries, support policy compliance, and ensure smooth HR operations. Developed strong skills in communication, organization, problem-solving, and confidentiality while contributing to a positive employee experience.
Managed the shipping of cargo to Caribbean destinations, coordinating logistics across multiple ports, carriers, and stakeholders. Oversaw documentation, scheduling, and compliance with international shipping regulations to ensure timely and accurate delivery. Acted as the primary point of contact for customers, resolving inquiries, tracking shipments, and providing updates to maintain strong client relationships. Developed problem-solving and organizational skills by managing complex timelines and high-volume shipments in a fast-paced environment. In addition, led talent acquisition initiatives for the company, including sourcing, interviewing, and onboarding new employees. Collaborated with managers to identify hiring needs, evaluate candidates, and ensure a smooth recruitment process. Developed strong skills in recruitment strategy, candidate assessment, and workforce planning while balancing operational and HR responsibilities in a fast-paced environment.
As a Residence Don at Wilfrid Laurier University, I supported a community of first-year students by building strong relationships, promoting student wellbeing, and ensuring a safe and inclusive residence environment. My responsibilities included regular check-ins with students, conflict mediation, mental-health-informed crisis response, and academic and personal guidance. I planned and delivered community-building programs, enforced residence policies, and worked closely with campus departments such as Residence Life, Wellness, and Security. This role strengthened my leadership, communication, decision-making, and problem-solving abilities while teaching me how to support individuals from diverse backgrounds with empathy and professionalism.
Worked as a Customer Service Representative and Cashier at Real Canadian Superstore, providing excellent service to a diverse range of customers. Handled transactions efficiently, processed payments accurately, and balanced cash registers. Assisted customers with inquiries, returns, and complaints, ensuring a positive shopping experience. Collaborated with team members to maintain store organization, stock levels, and cleanliness. Developed strong skills in customer communication, problem-solving, and multitasking in a fast-paced retail environment.