Greater Tampa Bay Area
I'm a Senior HR Executive with 15+ years building and transforming people functions across Fortune 500 financial services, insurance, and CPG, most recently at TIAA, The Amynta Group, and PepsiCo Frito-Lay. The work I'm known for is the kind of organizational restructure where the HR lead owns it end-to-end: current-state assessment, operating framework, build-buy-borrow talent decisions, displacement, recruitment, communications, and sustainment. At TIAA, I designed the restructure across CAO and Sales & Consultant Relations that delivered ~$15M in workforce savings over 18 months, led the HR tower on the Accenture outsourcing RFP that moved 40 roles with 100% associate acceptance, and drove AI readiness for 800+ associates on TIAA's proprietary internal LLM. At Amynta, I stood up the global HR function from scratch across 13 offices in 5 countries with a blank-check PE mandate, directed the HR workstream on ~20 M&A transactions in 18 months, and delivered $10M in workforce cost optimization. Before that I came up through PepsiCo Frito-Lay's field HR progression from college intern through Director of L&D, owning a $2M budget covering 10,000 associates. I'm bilingual English/Spanish, SPHR and SHRM-CP certified, and I bring the same approach to every engagement: restructure the org, protect the talent, and deliver the savings. ✓ Designed the end-to-end CAO and Sales & Consultant Relations restructure at TIAA delivering ~$15M in workforce savings over 18 months. ✓ Led the HR tower on the Accenture outsourcing RFP moving 40 roles with 100% associate acceptance through a transparent change-management campaign. ✓ Stood up the global HR function from scratch across 13 offices in 5 countries at The Amynta Group, directing the HR workstream on ~20 M&A transactions in 18 months. ✓ Delivered $10M in workforce cost optimization within Amynta's Warranty segment over 18 months, primarily through HR process improvement in a high-turnover call-center environment during COVID. ✓ Drove AI readiness for 800+ associates on TIAA's proprietary internal LLM, defining learning strategy, future job architecture, and measuring adoption and performance lift. Contact me through this profile if you wish to connect.
- Serving as senior HR advisor to the C-suite of the Retirement Solutions business unit (~1,000 employees total, ~600 under direct HR purview), covering the COO and Operations team, Sales & Consultant Relations, Sales Enablement, and the Retirement Solutions Transformation Office across 4 corporate sites and a national remote sales workforce. - Designed the end-to-end organizational restructure across CAO and Sales & Consultant Relations that delivered ~$15M in workforce savings over 18 months, owning everything from current-state assessment and operating framework through talent build-buy-borrow, displacement, recruitment, and sustainment. - Cut Sales & Consultant Relations headcount from 110 to ~45 and Sales Enablement from 70 to ~50, through a combination of Accenture outsourcing, AI-enabled productivity, and targeted restructuring, while holding top-talent retention and top-quartile engagement scores and exceeding business performance. - Drove the HR tower on the Retirement Solutions Accenture outsourcing RFP, delivering 40 outsourced client-services and technology roles with 100% associate acceptance through a transparent change-management campaign framing the move as a career accelerator. - Owned the HR tower for TIAA's enterprise AI-ready workforce initiative across 800+ professional and client-facing associates in Retirement Solutions, defining learning strategy and future job architecture, and measuring adoption and performance lift on TIAA's proprietary internal LLM. - Assessed ~100 non-client-facing roles for TIAA India offshoring, standing up 2 dedicated India teams and delivering ~$3M in workforce savings, alongside role re-family, career-pathing, and re-pricing for the affected population. - Guided the HR tower on the separation of Wealth Management and Retirement Distribution into two distinct business units, and supported the location-strategy program that relocated approximately 2,000 associates from Denver and Florida to Frisco, TX.
- Built and ran the global HR function from scratch across 13 corporate, regional, call center, and warehouse locations in the U.S., U.K., Canada, Australia, and Barbados, serving 1,900 employees with effectively blank-check investment authority during the PE-backed build phase. - Managed a 23-person HR organization of 1 Canada-based CPO, 5 HR Business Partners, and 3 Managers covering employee relations, talent acquisition, L&D, organizational design, M&A, compensation, safety, facilities, and communications. - Oversaw the HR workstream for ~20 M&A transactions in 18 months, from managing general agencies (as small as 5 employees) through warranty acquisitions (up to 400 employees), including the Canada auto-warranty integration and a Chicago auto-insurance acquisition where Amynta adopted the target's more advanced technology. - Delivered ~$10M in workforce cost optimization within the Warranty segment over 18 months, primarily through HR process improvement (attempt-to-hire recruitment partnership, attrition mitigation) in a high-turnover call-center environment during COVID. - Selected and transitioned Teleperformance Colombia as partial call-center outsourcing for ~500 roles, traveling to Bogota personally to stand up the process, L&D partnership, QA management, and engagement-survey program mirroring U.S. standards. - Recruited executive committee members including the CFO, CEO of Warranty, and Chief Administrative Officer, and stood up the actuarial, underwriting, and business-analytics functions with 50+ associates across job design, recruitment, and development. - Held an HR-to-employee ratio of approximately 100:1, with one HRBP each in Dallas, Michigan, and Maryland carrying 100+ employee populations, and heavier coverage in Canada reflecting the regulatory environment.
- Director of Learning & Development, FLNA Corporate (Jan 2018 to Jan 2019): Owned L&D strategy and a $2M annual budget covering 10,000 associates across FLNA with a 3-person team delivering First Time Manager Training, High Performing Teams, Safe Agile ways-of-working, and change management curricula. Certified 100+ associates in Safe 4 Agile and expanded delivery beyond WebEx to Adobe Connect and Zoom interactive sessions with FLNA's first enterprise-wide learning-offering menu aligned to career stage. - HR Director, FLNA Marketing & Communications (May 2016 to Jan 2018): Partnered with the FLNA Chief Marketing Officer and SVP of Communications supporting ~350 employees (~125 in management), led restructuring of Marketing at the brand level across brand, innovation, public relations, and communications, and deployed 3 senior leaders to Canada and Australia for critical career experiences. - Lowered MBA-hire attrition by supplementing the campus strategy with BBA hires plus a structured rehire-after-MBA compensation program, which delivered higher loyalty, drove healthy comp competition, and secured the future marketing leadership pipeline. Served as Co-President of the Adelante Employee Resource Group. HR Manager, FLNA Finance, Communications & HQ COE (Jan 2015 to May 2016): HR Business Partner to the FLNA CHRO and CFO supporting ~400 field and corporate professionals (~160 management), retained 80% of BBA hires into MBA progression and achieved 100% diverse-talent hiring and retention for the 2015 Finance class. - Executed talent assessment at the Finance Senior Director level, eliminating low performers and restructuring Senior Director roles across FP&A, Revenue Management, Sales, G&A, and Accounting verticals. - Earlier PepsiCo roles: HR Associate Manager supporting Southeast Sales and Warehouse Operations (2013 to 2015) and Senior HR Representative supporting Supply Chain Manufacturing (2011 to 2013).
Participated of Volunteer Now's Young Leaders Council board membership preparedness program.
Responsible for coordinating all Chapter's events related to the development of HR students and networking opportunities within the HR community in the metropolitan area of Puerto Rico.