Brisbane, Queensland, Australia
I have extensive experience in managing stakeholders, analysing business processes, and implementing effective governance and risk mitigation frameworks. I’m an avid believer of creating efficient and effective procedures and habitually find ways to improve business processes to ensure excellence. I have diverse experience across sectors including not-for-profit, healthcare, hospitality, private and government with involvement in policy and procedure updating, project implementation and quality auditing. My strong history of delivering exceptional customer service, performing compliance assessments and business cost saving analysis has instilled an adaptable, efficient, and analytical work ethos.
Oversee supplier management across business banking technology, telecommunications and cyber security suppliers, ensuring compliance to procurement policies, governance frameworks and APRA prudential standards (CPS230) Contributed to the investigation and uplift of Material Service Providers in preparation of CPS230. Acting as advisor to the business and assisting in risk assessments, business continuity planning and identifying new critical providers. Supported ongoing governance activities for IT and other third party providers, ensuring alignment to risk frameworks and commercial contracts. Effective and strong stakeholder management skills with ability to write for executive audience and communicate to both internal and external stakeholders. Passionate about improving and maintaining supplier partnerships. Strengthening relationships through collaboration, problem solving and clear communication. Identify gaps and process improvements to continuously advocate for collaboration and long term strategic value. Corporate travel Manage day to day corporate travel, including facilitating policy exemptions and travel escalations. Identified policy and communication gaps, leading to the complete rewrite of the Corporate Travel Policy and overhaul of internal SharePoint page. Completed airline RFP with the ability to present sensitive topics to executive/ senior members.
Supported end to end procurement activities including RFQ/RFP preparation, technology T&M contract executions and manage stakeholder relationships. Assisted in reviewing and executing professional services and technology contracts and scope of work to ensure alignment with business needs and rate cards. Timely processing of procurement requests and maintained high level of responsiveness and stakeholder engagement. Completed procurement sourcing and contract internal quality audits. Identified gaps in procurement processes and implemented business facing contract summary template to ensure value optimisation of procurement function.
Identified process gaps in P2P system and implemented a new Vendor Onboarding Risk and Compliance Policy. Facilitated the implementation of policy including developing a vendor risk questionnaire, practical business processes to ensure compliance to policy, policy deviations and training to internal and external stakeholders. Streamlined supplier onboarding (corporate, hospitals and care services) including reviewing 1200+ new supplier requests and directing business stakeholders to appropriate incumbent suppliers to reduce costs and initiate procurement category management. Provided strategic reporting to senior leaders and procurement to support supplier consolidation, cost saving initiatives and value optimisation. Key role in organisational ERP transition including ensuring accurate vendor data for migration. Capable of working autonomously, utilising strong problem solving and time management skills to effectively govern policy.