Greater Leipzig Area
I build the operating backbone of high-growth companies, and I tend to get called in when things are complex, ambiguous, or need to be built from scratch. Over the past decade I've held operational leadership roles across SaaS and global consulting, scaling from running a 40-person delivery operation across six countries to shaping company-wide operations at Staffbase as a member of the Senior Leadership Team. Along the way I've become the kind of operator that leadership teams trust with their most complex, sensitive, and high-stakes problems. At Staffbase I've built foundational capabilities the company now runs on: a formal Rhythm of Business, enterprise risk management, company-wide OKR governance, and global process ownership from Procure-to-Pay to Crisis Management. I also took on an interim Head of Product Operations role alongside my core responsibilities, because that's how I work. I'm a pragmatic, servant-led operator. I move toward complexity rather than away from it, and I leave things clearer, better-run, and more scalable than I found them.
Promoted to Director in recognition of growing scope, as well as sustained impact and leadership. Responsible for driving operational effectiveness across the business, supporting executive decision-making, and leading global policy and process ownership. • Manage the Business Operations team, responsible for driving operational effectiveness across the company, including process improvement, enterprise risk management, ESG, PMO, and internal governance. • Member of the Senior Leadership Team (SLT), contributing to company-wide planning, prioritisation, and leadership alignment. • Lead the company’s Enterprise Risk Management (ERM) approach, aligning risk governance, reporting, and ownership across key areas of the business. • Own and manage the company’s Rhythm of Business, including the preparation and delivery of QBRs and Supervisory Board meetings, ensuring consistent planning, execution, and reporting cycles across the organisation. • Oversee the development, maintenance, and tracking of company-wide OKRs, driving accountability and alignment across teams. • Act as Operations Business Partner to the Executive Team, providing structured input and operational insight across a range of priorities. • Global owner of the Procure-to-Pay (P2P) process, with accountability for end-to-end governance and efficiency. • Own and maintain the company’s Travel & Expense Policy and Crisis Management Policy, ensuring global alignment and compliance. • Responsible for oversight of company insurance arrangements, ensuring appropriate coverage and coordination. • Support integration of ESG considerations into operational processes and decision-making.
Took on interim responsibility for Product Operations during a maternity leave, providing structure, continuity, and operational support to the product organisation. • Led Product Operations alongside core responsibilities in Business Operations, ensuring continuity and alignment during leadership gap. • Supported product leadership with planning, reporting, and cross-functional coordination across engineering, design, and go-to-market teams. • Oversaw Product OKR maintenance and progress tracking, aligning priorities with broader company goals. • Helped drive process clarity and execution focus across teams.
Hired to lead and shape Business Operations at Staffbase. Focused on building structure, ownership, and operational clarity across key areas of the business. • Managed the Business Operations team, with a remit across process improvement, enterprise risk management, ESG, PMO, and governance. • Introduced the company’s first formal Rhythm of Business, aligning strategic planning, delivery, and reporting cycles across teams and leadership. • Established company-wide OKR tracking and governance, providing a shared framework for focus and accountability. • Took ownership of key global processes and policies, including Procure-to-Pay, Travel & Expense, and Crisis Management. • Designed and led the preparation process for Quarterly Business Reviews and Supervisory Board meetings, bringing consistency and structure to executive reporting. • Partnered with the Executive Team to support operational coordination and delivery across high-priority initiatives. • Consolidated oversight of risk, ESG, insurance, and project activity into a single operational view. • Built the foundation for a scalable operations capability, leading to formal promotion to Director.
In November 2022, my role was expanded to also including managing the operations for the Gateway products vertical of EIU Healthcare, in addition to my existing duties managing the operations for the Medtech & Life Sciences consulting vertical of the business. As part of this role, I continue to be responsible for finance and cost control, business operations, strategic process improvement, staffing and resourcing, and project operations. I lead and mentor an expanded operations team with members are located around the world, from countries and timezones including Brazil, Germany, Turkey, India, Singapore, and China. I directly manage 10 individuals, and indirectly manage 40+ more in order to achieve our goals and objectives.
In April 2021, I was promoted to this newly created role, which serves to manage the operations of the entire Medtech Consulting practice of Economist Intelligence: Clearstate (formerly EIU Healthcare). Areas of responsibility include finance and cost control, business operations and process improvement, staffing and resources, and project operations. I lead and mentor a global team to achieve our aims, with members located around the globe in locations such as Germany, Singapore, Brazil, and China amongst others.
In this role, I am a member of the management team of data information intelligence GmbH (DII), the German arm of EIU Healthcare. I am responsible for the oversight and efficient execution of the following business areas, and I directly manage an international team of over thirty individuals within these areas to ensure a high quality service is provided: - Project/Service Execution & Management - Human Resources - Talent Acquisition - Finance - Administration - Vendor Management I also work with the CEO on, among other areas, strategic planning and organisational process improvement.
I led the American market Inside Sales division of Replex.io. My responsibilities included lead generation for our sales pipeline, orchestrating and executing sales campaigns, and identifying new opportunities for business development for the company in terms of sales prospects. I liaised frequently with the marketing team to ensure our messaging is appropriate and results-driven.
Recruitment Consultant (initially Healthcare, latterly Legal and Office Support). 360 recruitment. Left this role to move to Germany.
I have a wide variety of duties here, befitting the nature of a budding start-up company. A member of the management team of the company, my primary role is the day-to-day management of the sales process. This involves B2B consultations, interactions and sale of our services as a PCB (printed circuit boards) brokerage. As such I am responsible for quoting, ordering, and providing sales and customer service to our clients. Since beginning this role, I've seen the company's sales pipeline grow from Ireland and the UK, to also now include mainland Europe, Scandinavia, Australia, and the USA. I am also responsible for a major part of the billing side of the business, and in this role I act as both AP and AR, in assistance to the company's CFO. Credit control and the company's pricing system also form a part of my financial duties. My past in administration-based roles has also enabled me to become a lead on process improvement within the company. Supplier and supply chain management is also an element in this role, as I liaise with suppliers based in Asia and in Europe. This is an important part of my duties, as quality, lead-times, and supplier management and sourcing are vital to the company's success.