Irvine, California, United States
Quality Assurance Engineer with 10+ years of hands-on testing of consumer goods, compliance, root cause analysis, business intelligence, and data analytics and manipulation. Adept at identifying and presenting adaptable solutions. Driven by a passion for understanding business operations, leveraging data to enhance consistency and efficiency. The best way to reach me is through email at [email protected].
Project lead for two data-centric cross-functional projects: 1. Customer Incident Severity & Liability Intake and Triage system redesign and data validation 2. Cost of Quality data aggregation tool for detailed and granular resolution of incidents per device. • Collaborated cross-functionally to gather and analyze data across legal, supply chain, logistics, compliance, product design, engineering, customer service, and more. • Build scalable data metrics and mapping systems with data engineers
Served as failure analysis engineer for company’s full product assortment. Extracted and analyze customer feedback, returns, and samples to identify deficiencies. Validate issues and their scope, then propose and manage design improvements while mitigating damage to delivered products and inventory. • Isolated and resolved quality issues, initiating changes to design, copy, and instructions, as well as implementing reworks, inventory holds, re-testing, and vendor chargebacks • Top internal consultant to product developers on technical, mechanical, material and assembly for all products, including furniture, children’s goods, fitness equipment, home décor, musical instruments • Established and systemized product test plans, emphasizing consistency and traceability for rapid response to potential CPSC, legal teams, and distributors, to minimize fallout
Presented daily defect resolution reports and analytics to international project teams managing AT&T LTE roll out. • Generated reporting dashboards in Cognos Reporting Studio to convey testing status. • Designed custom interactive Excel/VBA tools to streamline data input, analytics, and, reporting. • Collaborated with Oracle database team modifying SQL queries to normalize metrics and complete ETL processes. • Maintained high visibility with management and AT&T client development teams tracking multiple projects’ status.
• Executed collaborative efforts testing and evaluating ergonomics, performance, and safety of fitness equipment.
Managed quality for children's goods, electronics, small appliances, luggage, and fitness equipment; collectively 20% of the company's hard goods sales. Represented brands include Montgomery Ward, Seventh Avenue, Ginny’s, and others. • Reviewed 900+ unique items per year, documenting product features and attributes • Led cross functional managerial meetings, addressing product issues and influencing future product assortment • Engaged with 200+ vendors to manage products, edit instruction, and regulatory compliance • Enhanced efficiency of defect detection and resolution by developing high-visibility reporting and systemized mapping of return reason code metrics and customer complaint database • Leveraged company data to identify profitability challenges for TVs over 45" due to return and restocking costs. Collaborated with cross-functional teams to drive improvements