New York, New York, United States
Working as an IT Director that utilizes my extensive experience in systems administration, project management and customer service.
Works closely under the direction of IT Supervisors to complete daily tasks assigned to the Help Desk for on-site and remote office clients. Tackles projects related to large rollouts for both Windows and Macintosh platforms.
Worked autonomously from day to day, in the capacity of IT Manager, providing high quality service to all internal and external users. The prime responsibilities also included assisting in the production and maintenance of documentation for IT management, ensuring all Adelphi Group, Sarbane’s Oxley, and Omnicom Group requirements were met.
Responsible for providing hardware, software, and systems support to 90 employees by applying technical capabilities in the applicable focus area as well as excellent customer service skills. Reported to CEO as well as IT Leaders within the network.
Managed a staff of five technicians in providing a combination software and systems support, basic troubleshooting, and incident management documentation. Reported to IT Manager with a dotted-line relationship to CIO of a multi-company network.