Brasília, Federal District, Brazil
Results-driven Customer Success professional with solid experience in client relationship management, onboarding, and retention within B2B SaaS environments. Skilled at leading client onboarding processes, delivering training sessions, managing cross-functional collaboration, and driving customer engagement to maximize product adoption and lifetime value. Proven track record in strategic account management, process optimization, and stakeholder engagement across different industries, including technology, events, and marketing. Known for adaptable communication, data-driven decision-making, and the ability to foster long-term client loyalty.
Leading the onboarding and implementation of new customers, delivering training sessions, aligning goals, and building personalized workflows
Manage stakeholders for medium-scale events, oversee project development, sponsorship acquisition, plan and execution of marketing strategies.
Manage client relationships, lead the onboarding process, orchestrate stakeholder integration, ensure ongoing engagement and retention within a SaaS product.
Coordinate a multidisciplinary team on new projects, taking a lead role in customer service, aligning business needs, delivering strategic analyses and solutions.
Lead team optimization efforts and manage the customer interface, focusing on resolving marketing demands and strategic analyses.
Act as key point of contact for clients, develop multidisciplinary strategies and lead new projects.
Reorganize a convention center operation, create internal processes and provide strategic management.