WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Lead and oversee the Receivables Management function for the company, including overseas operations, and report directly to the Senior Head of Financial Shared Services. Drive the receivables strategy and governance framework to ensure effective credit control, timely collections, and sustainable cash flow management across the organization. Provide strategic reporting to management, including Aging Report, Days Sales Outstanding (DSO), Collection Forecast, Expected Credit Loss (ECL), and Write-off Analysis to support business decision-making. Set and monitor collection targets and KPIs for the team to ensure consistent improvement in receivable performance and recovery rates. Act as the Centre of Excellence (COE) for the Order-to-Cash (OTC) process, driving best practices, process standardization, and continuous improvements across business units. Ensure the collections system and dunning processes are optimized and functioning effectively to support automated and systematic debt recovery. Develop and implement effective collection strategies to improve recovery quality and minimize overdue balances and bad debt exposure. Engage with Key Account customers through strategic client visits to resolve disputes, negotiate settlement arrangements, and strengthen long-term business relationships. Collaborate closely with Business Units and internal stakeholders to resolve billing disputes and improve the overall collection cycle. Ensure collection cash flow remains healthy and sufficient to support operational requirements and financial commitments. Oversee the performance of Debt Collection Agencies (DCA) and ensure recovery targets, service levels, and improvement initiatives are achieved. Lead monthly receivables review meetings with Business Units to monitor dispute resolution, collection progress, and key receivable risks.
Prepare monthly reports for management, including aging report, DSO, and collection forecast. Set collection targets for team members and monitor progress. Review new customer applications and assess creditworthiness. Review and adjust credit limits for existing customers when necessary. Monitor aging with the team to minimise overdue accounts and bad debts. Work with team members to resolve disputes and expedite collections. Manage dealers and key accounts to ensure timely payment. Visit major and problematic clients to resolve disputes and discuss settlement arrangements, while maintaining good client relationships. Place accounts on hold or release purchase orders based on credit and payment status. Keep internal stakeholders informed of collection status, account blocks, and major dispute cases through emails and meetings. Ensure team members are performing effectively while maintaining a good work-life balance. Work closely with the team to achieve company collection targets.
Prepare monthly reports for management, including cash flow report, aging report, and collection forecast. Review new customer applications and assess creditworthiness. Review and update credit limits for existing customers when necessary. Monitor collections for Head Office and 7 dialysis centres, working closely with the admin staff in each centre. Work with the team to resolve disputes and expedite collections. Closely monitor customer accounts through daily follow-ups to ensure outstanding balances do not exceed credit limits. Compile and prepare invoices for major and government customers. Visit major and problematic clients to resolve disputes and discuss settlement arrangements, while maintaining good client relationships. Review bank reconciliation on a monthly basis. Place accounts on hold or release customer purchase orders based on credit and payment status.
Prepare monthly aging reports for management review. Organise monthly meetings with the Sales Department to review outstanding accounts and collection status. Follow up on accounts exceeding 90 days overdue together with the sales team. Ensure timely monthly payments from customers. Assist the Finance Manager with legal cases related to overdue accounts. Evaluate new and existing customers for credit assessment. Review and recommend credit limit adjustments when customer balances consistently reach the credit limit for three consecutive months.