Cathal Hayes

About

Experienced Information Technology Field Technician with a demonstrated history of working in the computer networking industry. Skilled in Computer Repair, iPhone Support, Computer Science, Networking, and iOS. 4 years hands on experience on site and helpdesk support across different levels

Experience

• ICT Site Services Engineer at Kerry
  Nov 2022 - Present · 3 yrs 8 mos

• Deskside Support Engineer III at FDS, A DXC Technology Company
  Jul 2021 - Nov 2022 · 1 yr 5 mos

• Information Technology Field Technician at Advanced Network Solutions
  Nov 2019 - Jul 2021 · 1 yr 9 mos

• Service Desk Analyst at Davy
  Oct 2018 - Nov 2019 · 1 yr 2 mos

• DXC Technology (1 yr 10 mos)
  • Global Service Excellence (Level 2 Support)
    Dec 2017 - Sep 2018 · 10 mos

    Providing second level technical support. My role is focused on the office package and remote software troubleshooting. We assist with virtual desktop environments and laptop/desktops troubleshooting a range of issues within dictated SLAs and KPIs

  • Technical Coach
    May 2017 - Dec 2017 · 8 mos

  • Technical Support L1 Agent
    Dec 2016 - May 2017 · 6 mos