New York City Metropolitan Area
With 20 years of work experience in the IT industry, I am a passionate and driven professional who specializes in cloud and collaboration solutions. I am currently an Amazon Connect Specialist at AWS, where I empower federal agencies and partners to leverage the power of AWS cloud, Amazon Connect and AI to transform their customer service and engagement. I am motivated by the mission of AWS to enable customers to innovate and scale faster. In my current role, I collaborate with customers, partners, and AWS sales teams to design, position, and deliver Amazon Connect solutions that meet the unique needs and challenges of public sector organizations. I also demonstrate the value proposition and benefits of AWS cloud and Amazon Connect, and educate customers and partners on best practices and use cases. I leverage my skills and certifications in AWS, Cisco, Unified Communications, and Wireless Networking, to provide comprehensive and integrated solutions that enhance customer satisfaction and loyalty.
Educate customers on the benefits of a cloud-native contact center architecture, emphasizing the scalability, flexibility and opportunity for innovation. Demonstrate the value of AI-driven innovations within Amazon Connect to customers, highlighting measurable improvements in productivity, cost savings, and business intelligence. Develop strategic responses to complex RFPs for large-scale public sector contact center implementations, emphasizing the capabilities of Amazon Connect's AI-powered features and cloud-native architectures. Collaborate closely with Amazon's partner network and internal account teams to identify new growth opportunities, drive adoption, and scale the deployment of Amazon Connect within the public sector market. Coordinate and host demand generation events, workshops, webinars for both partners and customers to raise awareness, showcase the latest AI-powered features, and build momentum for Amazon Connect adoption in the public sector.
• Driving customer awareness of the vital importance of collaboration in enabling agility in their organization. • Enabling customers to shift from CapEx business models to subscription, SaaS, and Enterprise License Agreement buying models. • Collaborating with customers, VARs and ecosystem partners to define and design specific, transformative use cases for their organization (ie. student success, remote and hybrid learning, school and campus safety, public safety) • Empowering direct sales teams and partners to position, sell and deliver complete, and integrated collaboration solutions.
• Collaborate with account manager, Cisco extended team and partner teams to design and implement technical solutions to meet the organizational objectives of K-12, municipal, and county entities in the state of New Jersey. • Specialize in the design, competitive positioning, and demonstration of Cisco Borderless, Unified Collaboration, Mobility, and Data Center solutions and architectures. • Regional resource for Cisco Unified Collaboration technologies. • Cultivate and maintain relationships with channel partners to develop strategies to drive sales and ensure high customer satisfaction. • Work with channel partners to design and implement demonstrations at each of the 4 New Jersey public sector trade shows per year. • Engage in social media to distribute information to customers, partners and worldwide networking community • Provide leadership and mentoring to new engineers joining the team.
• Participated, with a select group of recruits, in an intensive, year-long curriculum that included technical, product, and sales training.
• Taught Algebra, Geometry, Trigonometry, and Pre-Calculus to students in various skill levels ranging from basic to honors. • Was chosen by the Middle States Association to evaluate Thomas Wootton High School in Rockville, MD for accreditation. • Participated in the National Security Agency’s Summer Math Institute.