Catalina B.

Microsoft Licensing Expert

Münster, North Rhine-Westphalia, Germany

About

Experience

  • Microsoft Advertising Operation Customer Expert 1 at TP
    Mar 2025 - Present · 1 yr 4 mos

    Support in French language

  • Customer Service Representative Volume Licensing Microsoft at Majorel
    May 2023 - May 2025 · 2 yrs 1 mo

    Support in French and English language

  • Arvato Direct Services Münster GmbH (9 yrs 3 mos)
    • Microsoft Licensing Specialist
      Sep 2019 - May 2023 · 3 yrs 9 mos

      As Microsoft Licensing Specialist I specialize in helping companies navigate Microsoft’s complex licensing. I make sure they’re compliant, not overspending, and fully leveraging products like Microsoft 365 and Azure across platforms such as Microsoft 365, Azure, and Volume Licensing. Support in French and English language.

    • Tech Router for Premier and SMC
      Jan 2018 - Aug 2019 · 1 yr 8 mos

      Act as a frontline triage specialist for technical support requests under a Premier Support agreement. I worked closely with the CSAM to understand customer priorities and urgency.

    • Team Coach Volume Licensing
      Jun 2015 - Aug 2019 · 4 yrs 3 mos

      Coach for Volume Licensing French Team.

  • SME for the VL team of Microsoft Romania at Majorel Münster
    Jun 2018 - Aug 2019 · 1 yr 3 mos

    I provide information and solutions at the questions and issues that the agents from the VL Spice Team have on the cases are working.

  • Customer Service Representative for Amazon.fr at Arvato Services Bertelsmann
    Sep 2013 - Mar 2014 · 7 mos