Toronto, Ontario, Canada
- Consulted and led the launch of a new ERP system from the Product Development perspective, detailing requirements and collaborating with external developers to tailor the system for department needs. - Spearheaded the development and launch of a new business model for delivering hot grains, overcoming capacity constraints and optimizing operational efficiency. - Implemented a round-down function to optimize package distribution, eliminating waste and saving $76,000+ since inception in F2024. - Helped develop and launch 50+ innovative menu items for clients, driving variety and customer satisfaction. - Executed ingredient transitions to higher-quality alternatives; skillfully balancing allergen considerations, client impact, inventory levels, timelines, and stakeholder communication. - Managed all nutritional and allergen data in Genesis for 600+ active recipes, including the creation of custom ingredients to ensure accurate reporting and compliance.
- Contributed to the development of new recipes by trial and error, sourcing ingredients and new equipment - Helped closely with the launch of Super Seed Crunch from flavour development to scale up in the plant - Assisted with plant trials for R&D testing and new product runs - Conducted shelf life testing on cracker and pita products - Participated in weekly quality and continuous improvement meetings - Volunteered to help out at monthly barbecues hosted by People & Culture
- Ensured product quality before, during, and after packaging of beer by testing for alcohol, apparent/real extract, bitterness units, preservatives, diacetyl, colour, haze, and any further data required that may alter the sensory or visual experience for the consumer - Assured smooth operations of bottling and canning line, including checking sanitation requirements are met - Escalated quality issues to supervisor and instigated corrective action (perform hold procedure/vendor investigations) - Followed standard operating procedures of equipment and good manufacturing practices - Analyzed yeast samples to determine cell viability and total count - Performed daily and weekly calibrations to ensure accurate results - Participated in daily taste panels to detect off flavours or aromas
- Worked closely with the pharmacists to provide prompt and reliable patient care - Received phone calls, assessed patient medical history, and entered patient information into Kroll database - Processed and filled prescriptions by use of Kroll software and manual dispensing - Assisted patients with language barriers (Cantonese, Mandarin) by translating the counsel, providing instruction, and addressing their needs
- Consistently managed money accurately, avoiding underrings and overrings - Handled high volumes of customers during the busiest events at venues such as the Canadian National Exhibition, and the beach locations along Lakeshore Boulevard - Took on the role of both cashier and cook with agility depending on the location and demand - Provided excellent customer service and often exceeded the expected daily sales amount