Greater Chicago Area
As a professional, my greatest strength is my love of learning. This has brought me a wealth of experiences and an opportunity to learn about various aspects of customer success, operations, and project management.
An innovative leader in the group fitness sphere creating life-changing fitness experiences. • Manage a retention‑focused portfolio of 200+ active partner accounts, ensuring long‑term engagement and program success • Lead onboarding and ongoing education sessions covering Instructor Recruitment, Scheduling, Marketing, and best practices for Partnership Digital Resources • Collaborate with partners to set strategic goals and develop actionable plans aligned with key pillars of effective group fitness management • Work cross-functionally with multiple teams including Customer Success, Finance, and Marketing
• Audited billing for 1,000+ U.S. club partners with an average of zero monthly errors •Prepared and issued 15+ contract agreements per month with consistent accuracy •Collaborated cross‑functionally with Customer Experience, Customer Success, and Finance teams to streamline processes • Drafted and sent 15+ contract agreements per month averaging 0 errors per month • Worked cross-functionally with Customer Experience, Customer Success, and Finance teams
• Led communication with key Les Mills Central and U.S. 3PL stakeholders, resolving logistics challenges and escalating equipment needs as the primary point of contact for U.S. equipment operations • Delivered empathy‑driven support to B2B and D2C customers throughout the full customer journey while consistently meeting metrics such as a 48‑hour first‑response time • Analyzed order and return data to identify customer‑experience gaps and presented improvement opportunities to the Product Team
A trend-setting, high-growth retailer that specializes in women's athleisure. •Drove sales by engaging customers on the sales floor at the 14th-highest-volume store in North America. •Coached teammates on sales strategies to meet daily sales goals and customer credit card signup metrics.
A start-up co-working company that transforms restaurants into modern, day-time workspaces for remote workers. • Created and wrote pitches and pitch decks picked up by Verizon Techrise 33 Pitch Competition and various other start-up fundraising competitions • Initiated and planned expansion and customer acquisition projects by writing and monitoring company OKRs and project scopes • Managed a team of 10 people to meet task deadlines and reach objectives by leading weekly team meetings and encouraging communication • Generated leads for business development through research and cold calling of restaurants, property management, and local businesses for partner acquisition
• Grew Workvana’s membership at Elmhurst location from 0 to 30 in 3 months by managing social media, print advertising, and field marketing campaigns • Provided superior customer service to members by being an attentive on-site host and troubleshooting member issues • Researched and wrote original content for Workvana blogs and press releases for local papers including Patch.com
A specialty boutique that sells women's clothing, jewelry, and accessories that provides superior customer service and enhances guest experience. • Managed the team and drove business results by maximizing daily sales plans, managing expenses, and improving metrics through sales floor leadership • Executed Francesca’s training programs and provided continuous coaching on and off the sales floor • Performed operational tasks such as scheduling, onboarding new team members, and communicating with upper management
An industry leader in refractory materials, engineering, insulation, and construction. • Identified and analyzed potential customer markets to determine market growth opportunities • Developed new customer databases based on results from market growth research in Excel • Successfully wrote and submitted a nomination selected and published in Heat Treat Today’s 40 Under 40 magazine that recognizes top talent in the heat treat service industry