New York City Metropolitan Area
Dedicated and highly effective program management professional, with 12 years of experience in high-impact customer-facing program strategy and deployment. Skilled at driving and facilitating cross-functional work rooted in product + service delivery across various sectors, with a strong personal affinity for process + communications design.
• Manage client relationships with Fortune 100 and 500 companies to design and deliver upskilling and reskilling training solutions across multiple disciplines. • Oversee discovery sessions with client stakeholders and GA’s instructional design team to determine program requirements and learning objectives; appropriately scope services to deliver outstanding programming. • Collaborate with cross-functional teams to build and support customized training programs from leading and conducting user need interviews to inform program design to working with the Product team to determine best product offerings (offline and online) for client reskilling/upskilling strategies. • Design and conduct post-program interviews to determine the degree to which training affected participants’ behavior and garner insight into how client targeted outcomes are being met as a result of the training. • Build and present impact reports detailing quantitative and qualitative results for client programs (incorporating case studies built from post-program interviews) that measure program performance against benchmark metrics (NPS, VTS, etc.) to demonstrate successful implementation of programing to meet learning objectives; implement adjustments to programming as needed to ensure training is successfully meeting/exceeding client needs; utilize impact reporting results to identify future learning needs. • Consistently spearhead improvements for engagement team efficiencies by documenting successful process implementation for programs, building client-facing templates and taking part in Product design sprints and user testing to enhance dashboard reporting tools for my team and our clients. • Create, plan and execute engagement strategies to motivate participants to invest time in online training programs; coordinate with the Engagement Insights & Operations team to develop client-specific communication plans for trainings.
• Conducted program research to identify areas of improvement and solutions to increase the consumer industries team’s efficiency in both partnership management and System Initiative research projects. • Developed rigorous CRM data entry and integrity standards for the Consumer Industries department, including all trainings and source of truth documentation for a globally-distributed team. • Created strategic plans and drove all associated project milestones across the Retail, Consumer Goods & Lifestyle Industries (RCL) portfolio in service of developing an actionable agenda for member organizations in the areas of digital transformation and sustainable consumption, including organizing RCL partner companies’ executives’ agendas and involvement in the 2018 Davos Summit. • Collaborated within the System Initiative on the Future of Consumption team to manage the initiative’s key projects and related events, specifically the Fast Growth Consumer Markets and Operating Models of the Future projects; supported the management of the System’s Board of Stewards made up of Fortune 500 companies, NGOs and governmental agencies.
• Partnered with senior leadership to incorporate programmatic updates and impact data in market-driven strategies and associated materials, specifically for two new business lines. • Developed requirements and structure of constituent database, with responsibilities for update cadence and implementation of data integrity / security standards. Provided regular metrics to senior leadership on program outputs and strategic areas of improvement for program design and execution. • Managed large-scale projects for the research department, including qualitative data collection standards and processes, as well as academic and industry research on socio-economic attainment trends and market competitors to inform decision-making for new and current programs at WOS.
• Coordinated Technology Management M.S. Program’s C-Suite mentorship program by recruiting and maintaining a pool of over 220 mentors’ programmatic involvement with Columbia University, engaging mentors regularly through events, managing program communications, providing mentorship resources and facilitating their student-mentee relationships. • Facilitated two graduate-level technology management courses by managing faculty-student relations, student submissions and presentations, as well as learning platform content development and maintenance.