Crowthorne, England, United Kingdom
I am an energetic, hard-working, and ambitious individual, who loves to provide the best care for those who need it most and ensuring they have a lovely time. I’ve learned those qualities while working in a nursery and as a customer service agent, where I was taught to provide empathy, the best quality care through the phone and email, and to be patient and calm in any situation; I have more confidence in ensuring people are safe
I am a support worker at Norwood, looking after residents with special needs. My primary duties are ensuring they are safe and happy and have everything they need daily. I would help with their daily activities, like swimming, walking and going out for food or coffee. We also work together to make sure their quality of life is better in all aspects. We promote them to have as much independence as possible and encourage them as much as possible. I am first aid trained, fire warden trained and trained to administer medication.
I ensured all children were safe and had an environment to help them develop. I made sure the children had activities to help them learn and be happy. We provided food and helped them learn to feed themselves. We worked closely with parents and updated them on their children's daily activities.
I have worked as a technical support agent for John Lewis. This involved providing customer services to customers whose appliances were faulty. I ensured they were safe and provided a happy outcome. I would call customers and companies chasing repairs and handling CRM calls. Making sure customers were delighted was my main goal.