Greater Toronto Area, Canada
- Successfully manage full end to end recruitment lifecycle, including job postings, interviews, onboarding, and selection while maintaining strong relationships with hiring managers and external recruitment agencies - Coordinate and facilitate organizational training initiatives, upskilling employees, and enhancing performance through tailored programs. Proficient in maintaining Learning Management Systems (LMS) to ensure compliance - Resolve conflicts, conduct investigations, and provide guidance to employees and managers on HR matters, fostering a positive work environment -Support the rollout and employee training for a new HRIS system, improving HR efficiency and data accuracy -Spearhead employee recognition programs, team-building events, and a monthly newsletter to reinforce a strong organizational culture -Maintain expertise in employment standards, health and safety legislation, and organizational policies, ensuring adherence across all HR functions
- Manage all stages of end to end recruitment lifecycle and enhance onboarding to improve employee experience - Maintain accurate records, support employee changes, and ensure compliance with HR policies - Plan recognition programs, team events, and internal communications to boost engagement - Support employees, track incidents, and support safety and disability management - Assist in employee training and stay current on HR legislation to ensure adherence
-Managed inbound pipelines for UX roles, reviewing resumes, profiles and portfolios to identify top-tier design talent - Partnered with design hiring managers to align on design levels, talent needs and ensure a seamless hiring process - Evaluated candidate portfolios to ensure alignment with role-specific design requirements - Supported recruiters by scheduling interviews, managing candidate communications, and coordinating recruitment activities - Improved sourcing workflows to enhance candidate quality and reduce time-to-hire.
- Delivered exceptional support to Shopify Plus (premium tier) merchants by resolving complex technical and operational challenges, ensuring seamless e-commerce experiences - Collaborated with cross-functional teams to escalate and resolve high-priority issues, improving merchant satisfaction and retention - Educated and empowered merchants by providing tailored solutions, troubleshooting guidance, and proactive recommendations to optimize their stores - Developed expertise in Shopify Plus features and integrations, enabling efficient resolution of API, third-party app, and custom coding inquiries - Achieved performance metrics by maintaining a high resolution rate, customer satisfaction scores, and response time targets in a fast-paced environment
- Managed customer accounts by coordinating vehicle rentals and providing tailored transportation solutions. - Built strong client relationships through exceptional service and effective communication. - Achieved sales targets by promoting rental services and upselling additional products. - Ensured operational efficiency by scheduling and maintaining rental fleet availability. - Resolved customer issues quickly, ensuring satisfaction and repeat business.