Greater Munich Metropolitan Area
Customer Centricity is a current magic word. For me it has been the base, source, nucleus and key success factor for sustainable growth since the beginning of my studies and throughout my career. To put the customer first represents the only logical solution for successful business to me. Always did and will always do. This is what I believe and this drives me every day. Getting better for our customers. Make them happy, so that they return. Point.
Fullprice and Outlet Retail D, A, CH, PL
- Responsible for all own Retail Stores and concessions in Europe (currently Germany, Belgium, Netherlands, France, Sweden and Poland) - Responsible for Expansion of own Retail and Factory outlets in Europe
- responsible for all international own retail and factory outlet store as well as concession operations, currently active in Poland, Sweden, Netherlands, Belgium and France - responsible for further store expansion in Germany, Netherlands, Belgium, France, Sweden, Poland
- continued execution of expansion strategy for Germany, Poland, Belgium, Netherlands and France - acquired 25 new store locations in 5 countries within past 20 months - handed over retail management responsibility for Poland to new local retail manager
Mission: Plan, develop and manage store performance in markets, maximize sales/profit and build brand Achievements: • built and developed the company in Germany and Switzerland from 0 to 11 stores and established HQ team/infrastructure • maximized sales and profit with double-digit growth nearly each year • lead and developed a strong team of nearly 100 employees • continuously improved KPI´s such as conversion rate or average deal • improved merchandise offer according to local requirements through close liaising with collection and merchandise management in Israel • created and executed local marketing campaigns and promotions to sharpen brand image and maximize sales • translated Castro´s policies and practices to the local markets and continuously searched for operational improvements to support growth