Carsten Bernstein

About

Management executive with extensive international Key Account Management, Business Development, Marketing and Sales experience in EMEA, North America and Asia. Strong leadership and communication skills with very good attention to detail. Fluent in both German and English. Committed to success. SKILLS • Very customer focused • Good interpersonal and communication skills • Self-disciplined, with excellent organizational skills • Good people management skills • Team Player • Results-driven CAREER OBJECTIVE To work in a leading management position with overall commercial responsibilities in an international environment.

Experience

• Director Logistics Warehouses DE at Zalando
  Dec 2021 - Present · 4 yrs 8 mos

• Executive Director Specialized Reseller Commerce & Lifecycle Services Europe at Ingram Micro Commerce & Lifecycle Services
  Mar 2016 - Nov 2021 · 5 yrs 9 mos

• Sr. Director- Account Management EMEA at Ingram Micro Commerce & Fulfillment Solutions
  Dec 2010 - Feb 2016 · 5 yrs 3 mos

  • Manage the relationship with key customers at all levels • Lead and coach Key Account Managers and customer service teams in EMEA • Introduce a consistent KAM approach across EMEA • Establish Key Account plans and supervision of execution by local managers • Drive revenue growth, both organic and new services, ensure profitability • Manage continuous improvements • Provide overall account visibility to Ingram Micro management

• Global Account Director & Senior BD Manager at Flextronics Global Services
  Nov 2005 - Nov 2010 · 5 yrs 1 mo

  • Managed customer business relationships at all levels, pro-active approach with focus on continuous customer satisfaction, customer retention and preservation of revenue • Worked closely with the General and Program managers of the sites as well as Global Program Management in order to ensure consistent level of services according to contract conditions • Drove growth of generic and new business, including implementation of new programs • Leaded and supported local Account Manager in APAC and North America • Researched additional growth opportunities via proactive proposals to address and optimize entire supply chain of customers

• Director Business Development EMEA at Incline GTS
  Aug 2003 - Oct 2005 · 2 yrs 3 mos

  -• Researched European market for specific sales opportunities • Built relationships with key customers and prospects on the mid and top management level • Managed sales opportunities to closure (contract signature) • Liaised with Inclines global factories to ensure readiness for new customer programs • Managed customer relationship with assigned European customers