Canada
I have been in the insurance industry since 1999 with experience underwriting for Ontario, Nova Scotia and New Brunswick and PEI. I have both direct writer and broker based underwriting experience. I have a strong demeanor and solid understanding of business with the focus on client and customer satisfaction.
• Provide underwriting support to the regional underwriters via referrals, coaching, mentoring and training • Co-ordinate and implement rate change programs including communication of IT requirements • Analyze, monitor and report on product trends in the marketplace • Research, create and deliver training materials on a variety of relevant topics • Support the identification and development of new products • Develop or enhance underwriting such as guidelines and manuscript wordings • Provide assistance and support to the PI Property Product Leader • Involved in as well as providing support to members of the Head Office team in the delivery of national projects
• Analyzed new business submissions to determine acceptability in accordance with internal filed guidelines effectively communicating any required changes for the Ontario and Eastern regions • Negotiated with brokers on the acceptance of the risks applying conditions when necessary • Reviewed renewals and mid term amendments to determine accurate rating and communicate all actions to be taken • Reviewed risk inspections to determine what or if any recommendations or action were required • Collaborated with adjusters and brokers to process ongoing claims, including investigating other parties involved in the claim and confirming coverage • Develop and maintain effective broker relationships to enhance portfolio growth including in-person visits, broker management to ensure guidelines and procedures are followed • Facilitated training sessions with brokers to enhance maximum frontline underwriting and business retention • Maintained broker files for future reference on various activities such as monthly loss ratios • Completed underwriting audits resulting in a variety of recommendations being made • Distribute workflow amongst team members • Held monthly team meetings • Provide coaching to junior and intermediate underwriters • Attended training/seminars to keep abreast of the industry practices and trends
• Qualified perspective clients to determine acceptability • Identified the best coverage based on client specific needs and company’s offerings • Provided clients with quotes for all personal lines products • Completed client review with a direct focus on sourcing and closing new business sale • Serviced existing clients’ policies such as: substitutions, coverage changes, added exposures and exclusions • Prepared insurance binders & vehicle liability certificates • Responsible for taking policy payments and handling billing inquiries • Worked closely with underwriters to follow up on missing or inaccurate information on files • Attended monthly meetings to keep up-to-date on internal and external insurance related issues