Cheney, Washington, United States
Former elementary school teacher who changed career paths during Covid pandemic. Now I work as a Patient Relations Representative for a wonderful DME company in my hometown. Always willing to take on new challenges, learn new skills and keep moving forward!
Front line customer service representative, responsible for all incoming patient/physician inquiries. Create and maintain customer accounts, detailing personal information and demographics to build patient profile. Create and assist patients in understanding financial estimates and responsibility. Qualify patients for DME using current insurance standards. Electronic filing and fax.
Applied administrative knowledge and courtesy to explain procedures and services to patients. Engaged with patients to provide requested information. Responded to all incoming inquiries from patients and physicians; directing message to appropriate personnel when necessary. Compiled and maintained patient medical records to keep information complete and up-to-date. Provided excellent customer service to patients and medical staff. Frequently praised for customer service from patients. Review completed sleep studies to determine if patients meet qualifications for insurance coverage. Prepare and provide physicians with accurate CPAP prescriptions. Expertise in working with programs such as Brightree, AR Dashboard processing, IntakeQ, CloudPat, AirView, Athena Health, Adobe, Microsoft Word and Excel. Prepare financial estimates based upon each patients individual insurance policies. Provide patient's with financial consultations for insurance estimates. Use electronic filing system to accurately record documents. Fax medical records in accordance with California privacy and HIPAA laws.
Collaborated with teaching staff to implement coordinated educational strategies and student support networks. Proctored quizzes, tests, and standardized examinations. Assisted students in ongoing projects and assignments in elementary subject field and conducted extra research to further understanding of topics. Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance. Followed classroom plans left by class teacher to continue student education and reinforce core concepts. Assisted students in mastering subject material and preparing for tests. Prepared objectives and outlines for courses of study by following curriculum guidelines or requirements of states and schools. Implemented classroom management techniques to maintain positive learning environment. Attended professional meetings, educational conferences or teacher training workshops to improve professional competence. Followed lesson plans designed by absent teachers. Kept students on-task with proactive behavior modification and positive reinforcement strategies. Supervised lunchroom and recess activities.
Prepared materials for lessons, assignments, and assessments, and evaluated, corrected and graded student performance to identify gaps in skills or knowledge and set realistic goals. Worked one-on-one with students to determine strengths, weaknesses, and learning patterns. Built positive relationships with parents to involve families in educational process. Scheduled and directed field trips and hands-on activities to foster student learning and creativity. Established open communication and positive relationships with students, parents, peers, and administrative staff. Prepared and administered grade-specific tests and examinations regulated by school district to monitor students' growth and to report progress to parents. Designed and presented lesson plans in one or more academic subjects using variety of teaching techniques to appeal to various learning styles within assigned grade level.