Australia
I am a Business Analyst (ERP) at Senior Sistemas, with solid experience in ERP environments built through a career path that includes Support, Software Quality (QA) and Business Analysis. This end-to-end background allows me to translate business needs into effective technical solutions, always focused on value delivery. I work with requirements elicitation and management, process analysis and documentation, solution definition, testing and validation, as well as close communication with stakeholders. I have strong knowledge of Sales, Supply Chain, Finance, Integrations and Logistics modules, supported by multiple Senior ERP technical certifications. 🎓 Bachelor’s degree in Information Systems, degree in International Trade, and a Back-end Java specialization, with hands-on experience in SQL (Oracle and SQL Server), Postman, manual testing, and agile methodologies. 🚀 Analytical, communicative, and collaborative professional, comfortable working in complex, cross-functional environments.
I help identify needs, analyze processes, propose solutions, and ensure that organizational objectives are achieved. My main responsibilities include: • Requirements Gathering • Process Analysis • Documentation • Stakeholder Communication • Solution Definition • Requirements Management • Testing and Validation • Implementation Support
Execution of tests on ERP systems, ensuring software functionality and usability, using Postman for API testing and validating the integrity of integrations between systems. Development of test cases based on project requirements, with clear documentation of results. Collaboration with development and product teams to report bugs and suggest improvements, as well as participation in requirement reviews. Support in documenting routines and contributing to the continuous improvement of quality assurance (QA) processes. Skills include manual testing, business knowledge (ERP), proficiency in Postman, SQL knowledge, and experience with agile methodologies.
Customer support via ticketing system (Zendesk), phone, and Microsoft Teams. Support with emphasis on the Market and Supply modules, including integration of inbound and outbound invoices, orders, inventory movements, and product and supplier master data. Inventory management: stock control (batch and serial), cycle and physical inventory counts, consignment process, requisitions, and replenishment analysis. Documentation: creation of articles following the KCS methodology and review of Senior product documentation. Use of Oracle and SQL Server databases for queries and data adjustments. • Certified in the ERP Supply module (Inventory, Purchasing, and Receiving).
Receipt of Import Declarations (DIs) and calculation of the incoming invoice (NF) mirror; Monitoring the expiration of Powers of Attorney; Authorization of Digital Power of Attorney in the e-CAC system; Request and follow-up of Service Contracts and RADAR; Review and verification of import documentation; Posting of demurrage and container cleaning costs; Execution of account settlements with customs brokers; Categorization and filing of invoices. • Use of Ecomex and Microsoft Dynamics ERP AX systems.
Internship carried out at the Tourism Department of the Municipal Government of Pomerode.