Caroline Whitlock

Director of Internal Communications

Frisco, Texas, United States

About

I am a senior communications leader with a passion for strategy, employee engagement, and the people side of change management. Currently, I lead Tyler Technologies’ internal communications function within Corporate Communications. We develop and execute multi-channel communications campaigns that connect our team members to Tyler’s mission, vision, values, and strategic goals. My role centers on finding creative ways to strengthen our culture, simplify complex information, drive change adoption, and amplify our leaders' voices.

Experience

  • Tyler Technologies (Plano, TX · Hybrid)
    • Director, Internal Communications
      Feb 2025 - Present · 1 yr 6 mos

    • Senior Manager, Internal Communications
      Oct 2021 - Feb 2025 · 3 yrs 5 mos

      Led multi-channel communication strategies that simplify complex information, drive employee engagement, align teams with company goals, and amplify leadership messaging; received the 2023 Excellence Award.

  • Walmart Global Tech (Full-time · 2 yrs 6 mos)
    • Engagement Manager
      Oct 2020 - Oct 2021 · 1 yr 1 mo

      Led strategy sessions and created content for Walmart’s premier futures thinking program, designed to help Walmart executives reimagine and digitize their operations.

    • Communications & Operations Manager
      May 2019 - Oct 2020 · 1 yr 6 mos

      Managed internal and external communications and events for Walmart’s technology department.

  • Southwest Airlines (On-site)
    • Employee Engagement Manager
      Jul 2017 - May 2019 · 1 yr 11 mos

      Formed a new team charged with enhancing pilot communications and engagement; received the 2018 President’s Award and 10-Year Achievement Award.

    • Content Manager
      Jan 2015 - Jul 2017 · 2 yrs 7 mos

      Functioned as the primary system administrator, content developer, and admin trainer for Comply365, Southwest’s enterprise mobile application for more than 25,000 crew members; received the 2015 Comply365 Customer Innovation Award.

    • Intern/Technical Writer/Sr. Technical Writer
      May 2007 - Jan 2015 · 7 yrs 9 mos

      Led technical communication projects, managed operating manuals, and distributed time-critical communications to pilots.