Lausanne, Vaud, Switzerland
I am passionate about empowering people with knowledge and the power to serve customers with the support we all want. I am a team player focused on Quality and Training with a demonstrated history working in the medical device industry. Skilled in Regulatory, Medical Devices, Customer Relationship Management (CRM), Team Building, and Program Management.
Leading a team of 12 (via the matrix) responsible for 53 countries to develop and implement training programs using best practice instructional design principles for over 370 team members across EMEA. Responsible for defining and delivering the strategy for onboarding and ongoing training, ensuring alignment with distributor and service provider strategies. Defining quality standards for customer contact and engagement, utilizing customer engagement management software and related KPIs. Consistently using influence to ensure alignment in training creation and deployment across multiple regions.
• Created and managed Trainer Team as a development opportunity for 12 Sales Reps – guaranteeing consistent messaging and alignment with Regulatory • Raised competence of Diabetes Europe Product Support by creating and administering Education programs (60 professionals in 23 countries) • Enhanced and coordinated baseline Education programs for all New Hires and Distributors focused on product, disease, and therapy (6 courses annually) • Developed and launched comprehensive Learning Management System • Established business case and launched programs to capture full customer dossier • Enriched customer database by 10% in 13 countries in 6 months which supported Customer Relationship Management initiatives