Johannesburg Metropolitan Area
I am a Life Sciences graduate (BSc Biomedical Science) currently advancing my expertise with a Diploma in IT (Data Analytics and Data Science). My career blends a strong foundation in biomedical science with hands-on experience in customer technical support, medical sales, and laboratory equipment solutions, while my ongoing studies are sharpening my skills in data analytics, business intelligence, and digital transformation. With a unique background at the intersection of healthcare, technology, and data, I am passionate about using data-driven insights to solve complex problems, support customers, and optimize healthcare and laboratory operations. I excel at analytical problem solving, business strategy, and customer success, supported by technical knowledge in computer hardware, CMS platforms, and laboratory equipment. My career goal is to grow into roles that integrate life sciences expertise with IT and data analytics, such as health informatics, medical technology support, or data driven healthcare solutions, contributing to innovation and better decision-making in the life sciences sector.
Oversee day-to-day operations of the Command center, ensuring timely, accurate, and high- quality service delivery. Manage service documentation to ensure full compliance with ISO and other regulatory standards. Ensure all team members complete mandatory compliance training and that all ISO-regulated documentation is maintained accurately. Drive high customer satisfaction by assisting with and resolving complex service issues. Set clear departmental goals and monitor Key Performance Indicators (KPIs) to ensure targets are met and identify areas for improvement. Lead and sustain continuous improvement initiatives using methodologies such as PSP and Daily Management (DM). Support staffing activities, including recruitment, performance management, disciplinary actions, and terminations. Process all administrative tasks including, overtime, leave, training. Monitor service demands and forecast staffing needs to ensure effective resource allocation. Promote continuous technical and professional development within the team. Maintain clear communication channels, provide regular updates, and escalate critical issues when necessary. Oversee and manage the department’s operating budget responsibly.
Agr-smart tech is an Agritech company specializes in producing innovative sensors for the agriculture industry. With a focus on leveraging technology and automation to improve efficiency and sustainability, we design and manufacture cutting-edge equipment for farmers, agricultural businesses, and food producers in South Africa. Our products range from smart farming systems such as our environmental sensor and precision reading of environmental elements to sustainable irrigation and soil care.
as spokesperson / coordinator of SETSA aim to develop skills and interpersonal skills for student in science engineering .