Sydney, New South Wales, Australia
Enterprise Architect specialising in AI-enabled customer engagement and digital channel transformation in large-scale financial services environment. I focus on translating emerging capabilities in Generative AI and agentic systems into pragmatic, enterprise architectures that balance innovation with governance, risk, and operational scalability. My recent work centres on: * Defining agentic AI architecture patterns across customer channels (web, mobile, chat, voice, contact centre) * Designing composable customer journey frameworks that enable adaptive, AI-driven interactions * Aligning autonomy with governance, ensuring consistency without constraining delivery * Shaping enterprise AI blueprints and target-state architectures adopted across multiple domains Experience includes: * Technology transformation across complex, regulated environments * Cross-domain architecture alignment (CRM, contact centres, workflows, product systems) * Vendor strategy and platform evaluation (including LLM ecosystems and AI platforms) * Bridging strategic intent with delivery execution My approach is pragmatic: prioritising tangible business outcomes, accelerating time-to-value, and ensuring architectures can evolve economically over time.
Design and drive enterprise architecture roadmaps that translate strategic priorities into executable outcomes, with a focus on AI enabled customer engagement, digital channels, and scalable platform capabilities.
Design digital transformation strategies, roadmaps, and provide solution architecture governance in the Superannuation and Group Insurance domains.
Deliver solution architecture, technology transformation strategies in the Superannuation and Insurance domains.
Provide application architecture and solution design. Service management & governance.