Caroline Ching

Human Resources Consultant

San Francisco Bay Area

About

Experience

  • People at CloudTrucks
    Jan 2022 - Present · 4 yrs 6 mos

  • Human Resources Consultant at Freelance
    Jan 2020 - Jan 2022 · 2 yrs 1 mo

  • HR Consultant at Sunrise HR
    Feb 2019 - Feb 2020 · 1 yr 1 mo

    Most of my clients are HR teams that are growing and need the extra hand to step in where possible. I've been able to step in roles wearing multiple hats to aid my clients through an array of projects by tapping into my generalist background. • Benchmark to enhance benefits to remain competitive in the market, and hosting company-wide open enrollment events • Supporting and coaching internal HR teams so that they feel better supported to assist the employees in their organization • Managing 401k provider switch • Supported organizations through M&A's and reductions in workforce • Working with clients to evaluate systems during their change management phases • Create efficient streamlined processes at in point of time in an employee life cycle • Coach leaders on best practices starting from the recruitment process and throughout the employee lifecycle • Support as a Business Partner in matters including performance management, employee relations matters and investigations. • Experience in implementing Larkin, Compt, Fidelity, Human Interest, Urban Sitter, Cleo, Origin, etc.

  • People at KeepTruckin
    May 2018 - Feb 2019 · 10 mos

    Hired as one of the founding members of a newly formed HR Department. Working with a blank canvas, I've partnered with HR Leaders and we've worked collectively to lay down the ground work for people processes and grew the team tremendously. • Partnered with internal cross-functional stakeholders in designing the ground work to develop core people processes • Developed relationships with managers and became a trusted adviser on best practices and managing employee relations • Managed multiple systems (Zenefits, Gusto, EaseCentral, Zendesk) while overseeing and partnering closely with the Sr. Director of People Ops during the change management process to Workday, ADP, and Plansource • Partnered closely with the VP of Finance to ensure payroll was accurately processed throughout until a Payroll Team was successfully established with processes formed • Managed the global mobility and immigration program company-wide in collaboration with external immigration counsel, hiring managers, and recruitment team • Managed a team of three and built towards an HR shared services model • Identified avenues specific to the organization to increase levels of communication and engagement across the organization through trainings, office hours, company intranet, company events, etc. • Built and designed the Onboarding experience for new hires, as well as the backend operations involved. This included identifying key stake holders of the Company and coaching them through the content & delivery during their participation • Partnered and facilitated with HR Leadership on initiatives such as layoffs, FLSA Exemption Classification project, EEO reporting, Engagement Surveys and conveying the results to managers, People Analytics, and ad-hoc projects as needed

  • People Operations at Intercom
    Oct 2016 - May 2018 · 1 yr 8 mos

    My role was focused on enhancing and establishing a high-touch employee experience, while ensuring that internal processes were aligned cross-functionally. While mostly a generalist role, I've been able to tap into my past experiences to assist other owners in navigating and process setting in the areas of payroll and benefits administration. • Partnered closely with the Recruitment team to ensure a seamless candidate to employee experience • Owned, streamlined, and facilitated the New Hire Orientation geared towards a most personable experience • Guided and partnered with other owners in the HR department in setting processes in regards to processing payroll, and benefits administration • Designed and implemented the foundation of the Global Mobility & Relocation Program with an emphasis on cross-functional collaboration along with a high touch employee experience in mind every step of the way. • Implemented and designed company-wide initiatives to improve and enhance the company culture (i.e Buddy Program for New Hires, Check-ins, etc.) • Partnered closely with appropriate stakeholders in the HR and Payroll department to streamline overall LOA processes across the organization for a seamless inter-departmental processing and employee experience • Managed and implemented a company wellness program, which includes hosting company-wide wellness weeks to encourage a healthy working environment