Carolina Ardila

About

Business Transformation Leader with over 18 years of experience in leading and managing transformational projects, customer experience, and CRM solutions across different segments and markets. Skilled in building and maintaining strong relationships with key stakeholders and IT consultants, collaborating effectively to deliver successful outcomes. Experience implemented and sustained strategic projects and supporting the business operating model for corporate, commercial and retail banking, driving sales productivity, client primacy and enhancing customer experience.

Experience

• Scotiabank (11 yrs 1 mo)
  • Regional Director, Business Digital Enablement-CRM Solutions
    Oct 2024 - Present · 1 yr 6 mos

  • Senior Manager, Salesforce Business Transformation, International Corporate & Commercial Banking
    Sep 2021 - Oct 2024 · 3 yrs 2 mos

  • Senior Manager, Sales Management Solutions CRM International Retail Banking
    Aug 2015 - Sep 2021 · 6 yrs 2 mos

• IBM (Colombia)
  • Relationship Manager for Geographic Expansion
    Jan 2012 - Aug 2013 · 1 yr 8 mos

    • Responsible for managing the relationship with corporate accounts for Geographic Expansion territory. Achievements: Business winner of the quarter, July to September 2012 Digital Sales Eminence Award 2013. Digital Win Of the Month, December 2012 Revenue Achievement of 113% in 2012. Profit Achievement of 115% in 2012. Year to Year Growth of 205%.

  • Relationship Manager for Corporate Retail Segment
    Jan 2010 - Dec 2011 · 2 yrs

    Responsible for Retail Sales Solutions for Corporate Retail Segment. Achievements: • IBM Sales Eminence Award 2011 • IBM High Performance Club 2011 •Revenue Achievement of 160.8% in 2011. •Profit Achievement of 116% in 2011. •Year to Year Growth of 89.5%.

  • Relationship Manager for SMEs Retail Segment
    Jan 2006 - Dec 2009 · 4 yrs

    Responsible for Retail Solution Sales for General Business Sector. Achievements: High Performance Club 2008 and 2009.