México, Mexico
BROAD EXPERIENCE : • English Level C1/C2 written, oral and read, fluency like Native Speaker and business vocabulary. • More than 15 years performing as Executive Assistant to Owner or CEO, MD, GM and being responsible for specifically supervising Customer Service Departments and providing support when required mostly to VIP Clients and Key Accounts. • Always meeting goals and exceeding expectations. • More than 15 years of experience as an Executive giving service to internal and external Clients. • More than 15 years designing, organizing and operating successful Business Meetings and all kind of Events from the top to the end, taking care of every single detail. • Expert in handle confidential and sensitive information. • Absolutely able to work well and thrive under pressure and handle multiple tasks simultaneously in an extremely fast-paced, quickly changing environment. • Natural born problem solver, can remove obstacles fast and easy ( that’s a gift ). • Ability to anticipate needs and respond with a strong sense of urgency • Absolutely Tech Savy. • Expert in the use of platforms and work tools such as : CONCUR, SAP, SHAREPOINT, MONDAY, WEEKDONE, MEDALLIA, TEAMS, ZOOM, GOOGLE MEET, OUTLOOK CALENDAR, POWER BI, KPI’S, etc • Professional demeanor and excellent people skills. • Special skills to work with VIP Executives and Board members. • Outstanding verbal and written communication skills. • Detailed oriented and exceptional organizational and prioritizing skills. • Strong self-initiative, Super proactive and able to change, learn quick and adapt extremely easy.
Performs as the first point of contact for the GM & VP with stakeholders ( internal and external ). Strong interaction between VP and the GBS Directors located in Mexico City, Bangalore and USA. Coordination of communication strategy of the organization ensuring flawless operational efficiency. Exercise high independent judgment call on sensitive assignments and highly confidential matters. Coordination between departments to gather information and assist in project management tasks. Create presentations, edit complex reports and briefs to support decision-making processes. AGENDA MANAGER : VP’s and General Manager’s agenda coordination for appointments with Clients & Stakeholders. Prioritize the VP & GM schedule, including organizing meetings, appointments, congress etc. TRAVEL ARRANGEMENTS : ( Hotel Booking, Air flights, Ground Transportation ) – general accommodation. Purchasing and administration related office supplies when required give aways for business trips. Security Guards, Drivers and Domestic Staff Coordination for the GM and VP when they travel. EXPENSE REPORTS & PROCUREMENT : Expense Accounts/ Reports in CONCUR platform for VP and GM in a timely manner. Search & development, selection and evaluation of suppliers based on quality, service, cost and capacity. Active performing in participating of development of Procurement Strategies. Follow-up of contracts, with management and solving operational problems. Active real search for continuous improvement to achieve under key performance indicators. EXPERT EVENT PLANNER ( CONGRESS AND MEETINGS ) Stakeholder management internally with Marketing, Medical, Medical Governance, Regulatory Affairs, Compliance, Sales, Purchasing, Finance, Technology, BI, PMO, Sales Force Effectiveness, Training and Development, Sales, Multichannel, Internal Communication. Stakeholder management externally with Suppliers (events, events production, catering, among others), healthcare professionals, healthcare organizations.
EVENTS : Responsible for leading efficient team & managing LATAM Events operations (excellence when execution ). Managing of the financial budget of each Project. Design & organize the meeting planning function and operate supervising staff and logistics facing LATAM Events. In charge of strategy implementation, achieving the customer satisfaction, following Marriott´s policies. EXECUTIVE ASSISTANT: Business Power Point Presentations business level for Global Meetings. Direct support to the GM with private personal matters. Drivers and Domestic Staff Coordination for the GM´s house. Travel Arrangements ( Hotel Booking, Air flights, Ground Transportation ). Expense accounts - CONCUR platform in a timely manner. Use of Corporate Credit Card to register for Hospitality Congresses. Control of Credit Cards -personal & corporate for private Confidential purchases. Expert Sharepoint & OPERA 5 Property Management platform to oversee the personalized service to VIP Clients with special requirements. Use of Opera to supervise management of the F&B Department for Key Account services. Follow up to Complaints on MEDALLIA, TRIPADVISOR and MARRIOTT and give solution. MARKETING SUPPORT : Responsible for organizing meetings NO less than 80 pax, coordinating ground transportation, Hotel Booking, Corporate gifts, working sessions etc. Support for onboardings for mktg and sales coworker ( new hires ). Administrative tasks like Purchase Orders and follow up. Creating, scheduling, and publishing social media content. Responsible for managing LinkedIn Account, FB Account and Instagram by creating content and scheduling the publishing etc. Designing marketing materials.- Examples: The weekly Gazette, The Monthly News letter , Brochures, posters, and business advertising material. Responsible for strong engaging with customers & clients and potential leads through multiple channels. Responsible for answer VIP customer queries or complaints in a prompt and professional manner.
Design strategic Event direction and plans for LATAM Ferring´s meetings. Effectively communicates vision and leads by Ferring Healthcare guidelines. Demonstrates a strong commitment to Ferring´s LATAM operations, principles, and values. Actively participates in industry associations and interacts with industry leadership to benchmark best practices. Negotiates with expert level, justifies controversial positions and demonstrates advanced persuasion skills. Follow up the Ferring´s guidelines and methods by their policies. Responsible for strategy implementation, achieving the customer satisfaction, following Ferring´s policies. Responsible for managing the financial budget of each LATAM Event. Expertise in industry trends, customer requirements, and business objectives to define processes and guidelines. Responsible for establish priorities, timetables, and allocates work assignments for workgroup. Project Manager for remodeling, office moves and new contracts. Facilities Budget Management. Supervision of Direct Reports: 10 people reporting me in Mexico. Supervision and follow up of many suppliers to local and global projects. Coordination and Supervision of the Company's Security Team. Coordination and Supervision of the Reception Team, ensuring that an efficient service is provided to internal and external customers. Coordination and Supervision of the Company's Dining Room: Review of menus, quality and daily operation for 120 employees daily. Coordination and Supervision in the execution of all activities of the Facilities Team related to the maintenance and cleaning according to global policies. Review and improvement of security protocols related to surveillance. Civil Protection and Security: Compliance with the protocols and regulations described by the local authority.
Responsible for Aeromexico´s catering food production tasting review for 300 flights per day. Responsible for Iberia´s catering food production tasting review for 20 flights per week. Responsible for Avianca´s catering food production tasting review for 30 flights per week. Responsible of designing and running guided tours through all areas for foreging Investors. In charge of resolving Airflights Customer issues to their overall satisfaction. Microsoft Office, administrative activities combined with plant reviews regarding retail sales. Strong leadership and great initiative , providing support to all areas, as required. Excellent delegator and mediator business skills applied to all kind of matters related to Managing Direction. 1000 % Public relations abilities to overcome any kind of situation succesfully. Quick decision-making to improve airflights food production and natural born problem solver. Responsible for ensuring company policies were followed in operative and administrative matters. International business transcriptions / English – Spanish. Outstanding written & oral communications skills ( English 95%) Spanish ( 100 % ). Executive business level translations. Business travel organization ( Airflights & Hotel Booking ). International & national phone calls filter. Personal Schedule Control. Personal & Work Confidential Special Accounting matters. Related to all areas.
Responsible for designing, preparing and coordinating all kind of Business Events. Responsible for all the office matters. Responsible for the Managing Direction and all Financial Areas to be in great conditions. Supervision of all the Corporate Offices and Meeting Rooms to be according to company’s policies. Supervision of all the related areas furniture and decorations. Responsible for checking the Car Leasing for Managing Director Car and Sales Force Cars. Responsible for Negotiations with all VFS Suppliers. Strong focus on managing many different suppliers for all related areas of the financial needs. Accurate and profound knowledge in negotiation with suppliers, Contracts elaboration. Follow up to quality supervision and payments for suppliers. Problem solver (can remove obstacles), Strong ability to manage special projects with different suppliers. Preparing and Organizing Purchase Orders according to business needs. Responsible of Supplier’s Payments.