Carol Reed

Retail Operations Manager - Potomac Bank

Kearneysville, West Virginia, United States

About

Starting at F&M Bank - Susquehanna as a part-time teller all while attending Shepherd College, I had the privilege to be part of many mergers (F&M, BB&T, Truist) & worked through various roles: Teller, Teller Coordinator, Relationship Banker, Assistant Area Operations Manager, and Internal Control Examiner II. During this time, these roles developed me to lead, coach and offer operational support & expertise to my teammates. In addition, to leading branch teams through audit related issues & ensuring adherence to internal controls. In April 2022, I was thrilled to join BCT-Bank of Charles Town as a Branch Administrative Support Specialist, supporting the Retail Banking Network. In this role, I develop and enforce operational policies and procedures, coach, audit & serve as a primary contact for branch support. During my banking career, I have proudly volunteered with various organizations such as the Lighthouse Project (BB&T now Truist), Loudoun County Fair, Jefferson County Fair, Berkeley County Youth Fair, Apple Harvest Festival, Meals on Wheels & Treasurer with Summit Point Baseball. I’m a proud wife, mom of 3 boys & love baseball! “Take risks, for they are the stepping stones to extraordinary achievements.”

Experience

  • Retail Operations Manager - AVP at Potomac Bank
    Nov 2024 - Present · 1 yr 8 mos

  • Branch Administrative Support Specialist at Bank of Charles Town
    Apr 2022 - Nov 2024 · 2 yrs 8 mos

  • Internal Control Examiner II, AVP at Truist
    Aug 1996 - Apr 2022 · 25 yrs 9 mos