Carmen M.

Operations Manager | Building High-Performing Teams Through Strategy , Training & Mentorship

Dominican Republic

About

Operations and quality professional experienced in supporting teams in high-volume environments. Known for practical execution, clear communication, and improving service consistency through strong processes and people-first leadership. Open to hands-on roles where structure, quality, and team support drive customer satisfaction.

Experience

Training Coordinator at SAFETY FIRST TM ENTERPRISE SRL
Jan 2025 - Present · 1 yr 6 mos
Data Vimenca (Full-time · 13 yrs 2 mos)
- Operations Manager
  Oct 2017 - Present · 8 yrs 9 mos
- Quality Supervisor
  Mar 2014 - Oct 2017 · 3 yrs 8 mos
- Quality Assurance Analyst
  Sep 2013 - Mar 2014 · 7 mos
English Language Teacher at Instituto de Ingles New york center
Mar 2012 - Aug 2013 · 1 yr 6 mos
Sales Associate at Macy's
Aug 2011 - Dec 2011 · 5 mos