Kitchener, Ontario, Canada
- Initiate customer complaint, include RCA, generation of RGA, Returns reports and Credit req. - Develop Supplier claims; investigation and documentation - Customer information request; Letter of Guarantee, Technical specifications, Allergen Information, Food Safety Questionnaires - Perform (FGPA) Approval process for new product - Train PWI employees in Quality and Food Safety topics - Troubleshooting as required internally;Quality Lab, Production, Food Safety issues - Identify Opportunities of Continues Improvement through auditing activities; Food Safety, Process audits, 5S, Internal ISO audits. - Perform Positives releases of Raw Material and Finished goods - Develop, Control and Revise Work Instructions, Docs and Specifications in compliance with ISO 9001:2008 QMS - Develop Quality Alert and TCN - Create Certificate of Compliance and Certificate of Analysis documents when is required - Special projects
- Responsible for development and implementation of quality system. - Manage customer complaints and required internal/external communications, documentation and complete reconciliation of issues. - Initiated and designed database to collect and analyze defect information; reduced waste, decreased customer complaints - Designed, developed and conducted product trials with customers- - Reduced losses by providing technical support and managing complaints e.g. provided on site support for packaging and machinery for first-time customers. - Increased recovery of suppliers’ claims from $ 30,000 to $ 325,000 - Trained first time customers on quality process and testing for machines and products - Initiated and implemented documentation procedures for Quality lab - Supervised Quality Department of five staff and built a strong team by leading, supporting, and motivating members - Scheduled and coordinated production activities for the QA Team - Assessed quality systems in newly acquired facilities; prepared recommendations reports including deadlines to follow up progress. - Provided technical support for packaging and machinery of first-time customer.
Responsible for development and implementation of quality system. - Manage customer complaints and required internal/external communications, documentation and complete reconciliation of issues. - Initiated and designed database to collect and analyze defect information; reduced waste, decreased customer complaints - Designed, developed and conducted product trials with customers - Reduced losses by providing technical support and managing complaints e.g. provided on site support for packaging and machinery for first-time customers. - Increased recovery of suppliers’ claims from $ 30,000 to $ 325,000 - Trained first time customers on quality process and testing for machines and products - Initiated and implemented documentation procedures for Quality lab - Supervised Quality Department of five staff and built a strong team by leading, supporting, and motivating members - Scheduled and coordinated production activities for the QA Team - Assessed quality systems in newly acquired facilities; prepared recommendations reports including deadlines to follow up progress. - Provided technical support for packaging and machinery of first-time customer.
~Analyzed data and samples ~Provided support in the customer's complaints investigation. ~Maintained test data for statistical analysis. ~Responsible for training of new employees in Quality procedures and test. ~Monitored and documented GMP and completed monthly reports of findings ~Process audits