United Kingdom
A motivated, resilient and compellingly persuasive individual who loves nothing more than helping customers resolve their problems or find things that they want. Having a professional appearance and a respectful, business like manner, Carmen is a service orientated professional who is very confident when handling enquiries, complaints, and communications. She is a team player, who is able to work to timely demands and effectively manage multiple workloads.
VANITY GROUP is dedicated to elevating guest cosmetics from essential items to an experience that rivals even the sweetest suite. Now one of the world’s most influential luxury amenity providers, VANITY GROUP has offices in London, Sydney, Dubai, Singapore, and Shanghai. Renowned as hospitality’s house of beauty, VANITY GROUP partners include the most sought-after fashion, beauty, premium skincare, fine fragrance, lifestyle and spa brands to create unforgettable hotel experiences. Ready to join the beauty parade? Visit: vanitygroup.com
· Stock management and landing coordination . Contact with suppliers to arrange collections to our warehouse. . Track for collections/delivery expected for clients to ensure they arrive on time. . Managing stock arrival to the warehouse from end to end including final allocation to clients · Track, analyse and resolve miss-shipments and miss-picks ; investigation of coding error. · Stock breakages/lost management with 3PL and clients claims · Reconciling stock from different suppliers into a French 3PL for future import into the UK minimising costs. · Periodic Stock audits and stock-take in 3PL . Close and proactive collaboration with management/ other teams on whole end to end logistics process to improve effectivity and minimise errors/costs.
Reserves: - Management of C&B’s Customer Reserves (Improve Customer Service, Communication, the integrity of information and response time) - Support to private and trade sales - Support with client accounts - Arrange reserves uplifts. - Liaise with 3PL on queries, requests and wine condition images. - Stock management and stock landing coordination - New product code set up on database and product cleansing when required Export: - Arrange multimodal exports on behalf of a range of customers - Create shipment files and updating company database - Liaise with overseas offices and agents - Ensure that all documentation is submitted prior to the collection/shipments of cargo - Customer’s invoicing and maximise revenue - Coordinate shipment/loading of goods - Prepare and coordinate shipping instructions - Ensure satisfactory service for suppliers and customers - Report of non-conformity shipments
- Processing Orders received from Private Customers, Trade, On Trade, Corporate, C&B Wine Bars, Export and the sales and Broking Team. - Dealing with Customer Service queries. - Take ownership and document Customer Complaints. - Raising rental invoices for weekly Customer Reserve orders. - Track and Trace outstanding uplift orders to their conclusion. - Supporting the Sales Team - General Administrative work: . Processing Uplifts (Collections of returned Wine) . Processing and Printing Invoices. . Investigating, Processing & Printing Credit Notes. . Filing.