Carmen Jarjees

Project Lead - Advisory, Global L&D at KPMG International Performance Consultant | Coaching Strategy Lead

Toronto, Ontario, Canada

About

Talents for team building, leading and motivating, as well as excellent communication and relationship-building skills. Dedicated to applying training and morale-building abilities to enhance employee engagement and boost performance. Strategic thinker and tactical decision-maker. Passionate about employee engagement, learning and development, mental health, and business development.

Experience

  • KPMG (2 yrs 5 mos)
    • Project Lead and GLD Coaching Strategy Lead
      Oct 2025 - Present · 10 mos

    • Manager, Instructional Design
      Mar 2024 - Oct 2025 · 1 yr 8 mos

      - Design and lead end-to-end learning solutions that drive strategic capability building across global team, using ADDIE, agile, and learner-centered design methodologies - Lead an executive coaching workstream focused on building an enterprise wide coaching strategy; contribute to program design, certification pathways, governance, and embedding coaching into leadership development - Explore and apply AI capabilities to reimagine learning workflows, enhance instructional design efficiency, and future-proof L&D solutions - Manage complex learning programs across multiple business lines, balancing stakeholder priorities with meaningful learner outcomes -Develop activity based learning assets, simulations, and toolkits to support skill application and behavioural change - Serve as a strategic thought partner, contributing to a culture of continuous feedback and performance enablement

  • TD (3 yrs 4 mos)
    • Business Program Analyst, Customer Care Team
      Jul 2022 - Mar 2024 · 1 yr 9 mos

    • Manager of Customer Experience
      Dec 2020 - Aug 2022 · 1 yr 9 mos

  • Cognitive Behavioural Therapy Coach at Canadian Mental Health Association
    May 2020 - Dec 2020 · 8 mos

    - Earned a cognitive behavioural therapy coach certification

  • TD (5 yrs 5 mos)
    • Financial Services Representative
      May 2018 - May 2020 · 2 yrs 1 mo

    • Customer Experience Coordinator
      Jan 2017 - May 2018 · 1 yr 5 mos

    • Customer Service Representative
      Jan 2015 - Jan 2017 · 2 yrs 1 mo

  • Recruiter at Gold Standard Property Care
    May 2014 - Nov 2014 · 7 mos

    • Screened applicants • Conducted Interviews • Posted positions through approved recruitment channels • Facilitated all employee orientations to foster a positive team attitude