São Paulo, São Paulo, Brazil
Bilingual L1/L2 technical support professional with experience in ticket management and resolution documentation. Hands-on experience with ticketing platforms (Zendesk, Freshdesk), multichannel support, and translating technical, financial, and medical terms into accessible language.
Waiter — Current Bilingual customer service (Portuguese/English) for national and international clients, with clear and courteous communication. Accurate order taking and food and beverage recommendations, actively promoting products.
Provided L1 technical support via phone, chat, and email, resolving routine software and platform issues efficiently. • Investigated client-reported problems by gathering logs, validating configurations, and analyzing configuration or content-related issues. • Documented incidents end-to-end with accurate categorization, clear reproduction steps, and resolution details. • Escalated complex cases to senior teams with complete technical context and supporting evidence. • Stayed aligned with product updates, internal procedures, and support best practices; contributed to shared documentation.
Delivering precise audio interpretations in healthcare settings. Provided accurate, culturally sensitive, and impartial interpretations by strictly following established medical standards and protocols.
Managed customer service operations and team KPIs. Produced performance reports and implemented optimization campaigns.
Handled client accounts, provided customer support, and optimized digital campaign performance. Analyzed marketing metrics and ensured compliance with platform standards.