Orlando, Florida, United States
I’m the Founder and CEO of Kevlar IT Solutions, where we empower organizations across healthcare, legal, financial services, construction, and manufacturing to thrive through secure, scalable, and compliant IT solutions. With over a decade of hands-on leadership experience, I blend technical insight with business acumen to help clients solve complex challenges — from cybersecurity gaps and compliance pressure to scaling technology across multiple locations. I pride myself on clear, confident communication, and a servant-leader approach that builds trust with both clients and teams. My passion is building long-term partnerships that align IT with business growth, whether through fully managed services or collaborative co-managed support. I bring a strong ability to understand client pain points, connect them to measurable outcomes, and design solutions that enhance operational performance and reduce risk. If you're in the Greater Orlando area and want a smarter, more responsive approach to IT — let's connect.
Whether it’s managing IT infrastructure, implementing cloud solutions, or conducting cybersecurity assessments, we’re committed to delivering excellence in every aspect of our service.
Here, I manage two teams of up to 28 people covering two buildings at the flagship campus with over 2,500 beds and supports all off-site physician offices with computers, networks, printers and cybersecurity. I began my tenure here on a two-year project leading the infrastructure for Epic. • Ensure Epic infrastructure has adequate power, switch space and surge protectors and negotiate with vendors to procure additional resources. • Collaborate with and oversee construction crews to ensure proper strut drilling. • Lead staff training and troubleshooting for Epic and assist in teaching staff to resolve common issues. • Set up devices and network for a point-of-sale system for the pharmacy (Willow), including mail orders and retail in one weekend (estimated to take five months). Identified a mistake made by project manager and saved over 100 hours. • All 13 projects under purview have been under budget and on time. • Install or relocate desktop hardware and software, including desktops, laptops, printers, scanners, PDAs, operating systems and standard applications. • Follow AIT standards for devices and software as approved and directed by the AIT Senior Leadership and report any non-standard installations of software or hardware. • Collaborate with networking and server staff to provide end-user network, server and application connectivity.
I began my tenure here supporting Epic, deploying printers and testing for a global go-live and progressed into managing a device testing team. • Mapped printers to ensure computers were adequately set up and running correctly and covered all necessary IT requests. • Used Technical Dress Rehearsal (TDR) for all scripts in EPIC Environment. • Patched wristband printers, printers and desktops to network for TDR and Go-Live for EPIC Rollout. • Collaborated with EPIC Project Manager to determine the best course of action when deploying printers to EPIC wave 2 locations.
Here, I was tasked with assisting team managers with employee issues, case management and escalated customer incidences. I also managed a team of eight and provided mentoring and training. • Successfully decreased average team time for each phone call, improving from 55 to 38 minutes by assessing each employee and providing personalized training. • Ensured troubleshooting documentation for Tier 1 support was error-free and had time-effective solutions. • Collaborated with cross-functional teams to resolve and enhance procedures to increase efficiency and overall customer experience. • Thoroughly analyzed Tier 1 calls and documentation to address metric outliers and provide performance assessments.
In this role, I was responsible for taking customer troubleshooting calls with a focus on short call times and customer satisfaction. I was the primary point of contact from initial service requestion creation to resolution for first responders, hospitals and other enterprises. • Averaged a 15-minute call time, surpassing company average of 25 minutes. • Troubleshot Dell system firmware installation and Dell OEM software such as Dell OS Recovery tool, Dell Support/Assist and Dell Command Update, sent out parts directly to clients and dispatched onsite service technicians. • Collected log files to analyze cause of issues and collaborated with software engineers to resolve systemic software issues. • Tracked issues, monitored customer relations and ensured resolution using Salesforce CRM.