Carla Freire Tamayo

Customer Success Manager | Account Executive

Ecuador

About

My goal is the same: provide solutions that drive growth and customer satisfaction. I have a background in Aquatic Biology and international experience in Australia and the US, might seem odd at first! However, I aim to bridge the gap between technical complexity and user success. I have a proven track record of managing high-concurrency environments and translating technical data into actionable insights using tools like Tableau and Power BI. I am fully equipped for global collaboration, with experience working in remote teams and managing international customer accounts in 100% English environments. I am fully bilingual (EN/ES) Skills: CRM Software, SaaS Support, Data visualization, AI-Integration. Aquaculture Management, Molecular Biology (PCR), Biosecurity Standards, R&D. Multilingual Communication (EN/ES), Remote Collaboration, Complex Problem Solving.

Experience

  • Customer success manager at Exalate
    May 2026 - Present · 2 mos

    Managing customer relationships, focusing on retention and feedback. Close collaboration with Sales, support and Revenue teams.

  • Customer Success Specialist at Hostinger
    Oct 2024 - May 2026 · 1 yr 8 mos

  • Seafarms Group Limited (ASX:SFG) (Australia · On-site)
    • Técnico de maduración de camarón
      Feb 2024 - Sep 2024 · 8 mos

      Maduración de generaciones libres de enfermedades de P. monodon.

    • Tecnico de larvas
      Feb 2023 - Feb 2024 · 1 yr 1 mo