Carissa Frear (Ray)

About

I thrive in an environment focused on finding new ways to recover and increase revenue, while improving the customer experience. I have a passion for helping others discover and maximize their true potential.

Experience

• Zapier (4 yrs 4 mos)
  • Director, Global Support
    Jun 2025 - Present · 1 yr 2 mos

  • Sr. Manager, Premier Support
    Apr 2022 - Present · 4 yrs 4 mos

  • Chair of EMPOWER ERG
    Feb 2024 - Dec 2024 · 11 mos

• LendingClub (2 yrs 8 mos)
  • Sr. Manager of Customer Experience
    May 2021 - Apr 2022 · 1 yr

    Manage the Center of Excellence for LendingClubs Voice of Member program. Oversee loss event and transformation process.

  • Sr. Manager, Process Innovation & Member Strategy
    Sep 2019 - May 2021 · 1 yr 9 mos

• Vivint Solar ()
  • Senior Manager - HomeBuilder Relations
    Jan 2019 - Sep 2019 · 9 mos

  • Operations Manager - Customer Solutions
    Jun 2017 - Jan 2019 · 1 yr 8 mos

  • Regional Operations Manager - Customer Success
    Sep 2015 - Jun 2017 · 1 yr 10 mos

• Contractor Recruitment Leader at TaskEasy
  May 2015 - Sep 2015 · 5 mos

• American Express ()
  • Team Leader- Global Fraud Protection Services
    Jun 2012 - May 2015 · 3 yrs

  • Training Coach- Learning Network
    Apr 2013 - Dec 2013 · 9 mos

  • Customer Care Representative
    Jun 2012 - Mar 2013 · 10 mos