Bogota, D.C., Capital District, Colombia
Me caracterizo por ser una persona enfocada, responsable y con gran disposición para colaborar. Me adapto fácilmente a distintos entornos y situaciones, destacándome por mi liderazgo y habilidades interpersonales. Cuento con más de 7 años de experiencia en la industria del BPO, donde me he desempeñado de forma sobresaliente en servicio al cliente y soporte técnico, además de tener conocimientos en ventas, reclutamiento y manejo de nómina. Adicionalmente, tengo 3 años de experiencia como asistente legal e Intake Specialist, gestionando la comunicación con clientes, levantamiento de información, preparación y revisión de documentos legales, así como seguimiento de casos, lo que me ha permitido desarrollar un alto nivel de organización, atención al detalle y manejo de procesos legales. De profesión soy DJ y Productor Musical, enfocado en la música urbana y electrónica, desempeñándome como productor independiente.
Managed ongoing client communication by providing case updates via phone and ensuring clients remained informed throughout the legal process. Prepared and drafted hearing applications, legal forms, and comprehensive document packets for industrial hearing loss claims with a high level of accuracy and attention to detail. Coordinated the collection of essential supporting documentation, including Social Security records, proof of employment, and binaural hearing test results, to support case development and submission.
Conducted initial client intake via phone, gathering detailed information on immigration status, setting up initial paid consultations with the attorneys, taking the corresponding payments for those consultations and also helping on the consultations and follow ups with translation services.
Supported attorneys with document preparation for immigration defense cases, compiling and reviewing legal packets as well as the e-filing of USCIS and other type of forms, to ensure accurate and complete submissions. Coordinated with clients to collect required signatures and documentation, working closely with attorneys and clients, in order to maintain digital and physical records, and supported efforts to meet filing deadlines. Conducted initial client intake via phone, gathering detailed information on immigration status, and handled sensitive data while collecting payments for new and ongoing cases.
Provided high level customer support via phone and email, managing bookings and resolving client issues, executing high precision in communication, data handling, and record management. By December 2022, got promoted to Product Trainer, managing groups of 10 up to 25 new agents to be trained.
Conducted outbound and inbound calls with prospective homeowners to qualify solar panel leads, assess energy needs and property eligibility, schedule appointments with solar consultants, and close sales when applicable. Explained solar products, financing options, and potential savings clearly, addressed objections, secured customer commitment, and ensured accurate documentation and follow-up to move deals through the pipeline efficiently.